Assistant Night Manager

Reporting to the Night Manager, the Assistant Night Manager is responsible for assisting the Night Manager with nightly tasks, and in their absence ensures we provide the highest level of guest service and ensuring that standards are maintained during the overnight period. The Assistant Night Manager will be responsible for the entire hotel and act on behalf of the General Manager during this time frame, in the absence of the Night Manager., Our team are the heart and soul of The Grand, without them The Grand is just a beautiful building. We pride ourselves on the warmth of our Yorkshire welcome that each one of our guests receive. As an Assistant Night Manager, key to your role will be:

• Responsible for the overall operation of the night audit and management of the Hotel in the absence of the Night Manager


• Provide effective, excellent guest service


• Assist in Front Desk duties, including check-in and checkout of guests


• Support and assist Night Manager in the day to day operations


• Uphold staff appearance and grooming procedures


• Ensures that all Front Office policies and procedures are adhered


• Responsible for the nightly end of day reporting is complete; ensuring accuracy in balancing accounts


• Perform all necessary reconciliation's and audit functions for the Reception/Front Office in order to complete the day's business


• Deal with any guest requests and complaints in a polite and efficient manner,


• Complete preparation work and administration work which the Night Manager has passed on


• Strong and effective communication with all other departments


• Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office Team leaders. A strong commitment to colleague satisfaction.


• Conduct night colleague performance evaluations on a timely basis, including corrective action and coaching


• Develops, implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue


• Adheres to and promotes the Company's health and safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures


• Move around the hotel to interact with as many guests and staff as possible


• In the absence of the Night Manager, take on the role of Team leader if a crisis situation arises


• Thorough knowledge of emergency procedures and general crisis situation procedures


• In the absence of the Night Manager, responsible for the Health and Safety of all departments and guests for the night period


• In the absence of the Night Manager, to ensure the daily audit is balanced and any discrepancies are brought to the Comptroller's immediate attention


• In the absence of the Night Manager, complete all other duties as assigned by the Front Office Manager and Financial Controller that relate to the overall operation of the Hotel overnight
  
  Located within York's city walls and with views of York Minster, the hotel holds an enviable and proud position in the city and local community. Once the famed Headquarters of the North-eastern Railway Company, our magnificent building is bursting with original features and all the grandeur of its former life as the "Palace of Business" - making it a truly beautiful and inspiring place to work and grow., The Grand is York's only five-star hotel, situated in the very heart of the historic city. The property offers a splendid blend of Victorian elegance and modern sophistication and is known worldwide as a beacon of hospitality excellence. We are honoured to have been awarded the 'Hotel of the Year' Catey and we are also absolutely delighted to be named in The Sunday Times top 100 'Best Places to Work 2023'.


Along with our 207 guest bedrooms, we boast an award-winning rosette restaurant, The Rise, which holds the Conde Naste 2022 award for Best Afternoon Tea. In addition to this, our new fine dining restaurant, Legacy, provides the opportunity to elevate our dining offering and become leaders in the York food scene. We have a state-of-the-art Cookery School, are home to an atmospheric Spa, stunning Meeting and Event spaces and an In-Room Dining offering. Each day is unique and memorable at The Grand and we live to create special memories for our guests and our team.

Our vision is to be the UK's most loved hotel. We pride ourselves on our values. We place emphasis on driving for results in all areas of the business, excellence in everything we do and genuine care for our Grand family, guests, and the environment., Does the Assistant Night Manager role suit your skillset? Apply now, this takes seconds, you'll just need to provide some contact details along with a CV. Next, we'll review your details, and if successful we'll invite you to meet one of the team to learn more about you, your experience and let us tell you more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

Pulled from the full job description

• Company pension


• Cycle to work scheme


• Employee assistance programme


• Employee discount


• Referral programme, The Grand, York is proud to provide our team with a variety of benefits to enhance and drive engagement. We believe in consistent and tangible reward and recognition initiatives, and we put health and wellbeing firmly at the heart of our employer brand. Joining The Grand, York is not just a career, but a deeply rewarding journey with limitless opportunities to develop and grow.


• Fully funded and supported Apprenticeship programmes up to level 7


• Supervisory and Management development training programmes, Ignite and Inspire.


• Splendid Family discounts across our group - on accommodation, food and drink.


• Enjoy being creative with friends and family with a 50% discount on cookery classes in our Grand Cookery School


• We operate a monthly Grand Family shop, where you can buy bulk items to help with the cost of living.


• Discounted local NCP car parking and discount off local First bus travel.


• Experience our hotel as a guest with a complimentary guest experience for you and a guest within your 90-day probation period


• Monthly pay day treats and an annual 'Thank You' week - full of treats and activities.


• We celebrate our diverse workforce with awareness days and diversity lunches.


• Visit York discounts to visit local attractions and experience what our wonderful city has to offer.


• We love to recognise our Grand Family through Grand Star of The Month, Grand Celebrity of The Week, Probation Pass lunch and Long Service recognition dinner. Enjoy our annual Grand Family party, with many other social events throughout the year.


• Company Pension salary sacrifice scheme.


• Access to our Cycle to Work scheme through Green Commute Initiative to support health and wellbeing and our environment.


• Make a difference and join our Grand Goes Green Team, our Grand Plans Team to help organise our social events and raise funds for our nominated charities. There is also opportunity to represent your department in our Grand Family Forum.


• Fully funded and supported ESOL classes (English for Speakers of Other Languages)


• 12 Mental Health First Aiders onsite to provide signposting and initial support.


• Retail Trust Employee Assistance Programme (EAP) to give free, confidential 24-hour support and advice whenever you may need it.


• Employee referral scheme - refer a friend or family member and receive a £350 incentive payment.


• No split shifts, 2 days off together.


• Complimentary light breakfast, lunch, and dinner whilst on shift as well as complimentary tea, coffee and fruit.