Business Support

Your job is to manage back office, reception and retail functions at one of our flagship visitor attractions, delivering an exceptional visitor experience through the effective management of your teams. This is a key role within the visitor attraction management team and will help shape and deliver our vision for the future.
You should have proven success at building relationships with both internal and external stakeholders, you will also be smart, presentable, dynamic and able to communicate in a constructive, knowledgeable and helpful way, projecting a positive/professional image of Welsh Water at all times.

You will also:
Ensuring a consistently high quality visitor experience through the effective management of reception, retail and back office functions.
Complete site administration including process and input of orders, deliveries, wages and financial data for processing, in SAP
Dealing with daily enquiries with reference to the site, and activities
Leadership and management of a team of highly motivated permanent and seasonal employees to achieve KPIs & deliver exceptional customer service
Managing Health and Safety in line with DCWW procedures ( for both internal and external customers )
Product selection, ordering & control to meet visitor needs and in line with seasonal variations in demand to maximise sales and minimise stock holdings
Negotiating purchase prices and setting retail prices to manage GP, maximise sales and profits and deliver budgets
Developing and overseeing the delivery of retail standards to ensure effective stock management, merchandising and to maximise retail sales and spend per head
Management of EPOS system including till programming and updates, stock takes & stock control
Cash handling, financial reconciliation and banking of income for the site
Producing and interpreting weekly visitor and trading information for management and organisational reporting purposes.
As DCWW's local representative, developing and building positive existing and new relationships inside and beyond the company at all levels.
Carrying out any other duties as required to meet business needs About you

Demonstrable experience in back office & retail management, administration, accounting with exceptional attention to detail
Professional qualifications in business administration/tourism/catering/hospitality/retail management or similar or equivalent experience
Proven track record in planning and delivering exceptional visitor service within the hospitality, leisure, tourism sector
Experience in quality high volume operation with focus on local produce
Excellent communication skills (written and verbal) and experience producing professional reports, proven customer service skills
Demonstrable experience in customer service and related team management
Experienced managing multiple stakeholders with the ability to influence and engage with people at all levels
Proficient IT skills - SAP, MS Word, Excel, Outlook
Good to know

Welsh Water is the sixth largest of the ten regulated water and sewerage companies in England and Wales. Responsible for providing over three million people with a continuous, high quality supply of drinking water and for taking away, treating and properly disposing of the wastewater that is produced, we are fully committed to delivering best quality service at least possible cost.We're different from other water and energy companies. We don't have shareholders. This means that we're able to keep bills down; help more customers who are struggling to pay their bills; and also put every single penny we make straight back into maintaining and improving our services and protecting our environment - now, and for years to come.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision. This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company's required security objectives.

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work.

To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.

In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for. What you'll be responsible for

Pulled from the full job description

• Car scheme


• Company pension


• Cycle to work scheme


• Free parking


• Gym membership


• On-site parking, Site based role

Expectation to work some weekends (approx. 1 in 4) and 1 -2 evenings per week until closing (normally no later than 6pm)., As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:

Variable pay schemes ((your salary band will remain the same, but performance depending, you could receive an incremental within-band increase and a yearly incentive)
Enhanced employer pension contributions - Up to 11% employer contributions
Enhanced family friendly policies
Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
Reduction on gym memberships and high street shopping
Cycle to work scheme
Free on-site parking at all our sites
Discount off all Welsh Water visitor attraction centres and gift shops
Car-leasing scheme
Health CashBack scheme
An employee assistance programme for employees and their immediate family
Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment
Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.
Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.