Client Onboarding Project Manager (W / M / D)

This role is not just about onboarding a client. It's about leading a team of project stakeholders to shape our clients' & artists journey towards success. We are seeking a proactive and positive project manager who thrives in a people-oriented environment. You will play a key role in improving our onboarding processes, ensuring a seamless and positive client experience. Your transparent and open communication with a team of internal stakeholders will be crucial., Team Leadership and Client Onboarding:

• Effectively lead stakeholders and project teams, using project management tools and strategies. Oversee progress, ensuring that projects finish on time and within scope.


• Solve problems proactively. fostering a positive work environment and client experience.


• Manage and own the onboarding process, from initial client scoping to fully onboarded.


Communication and Stakeholder Engagement:

• Build and keep solid relationships with internal and external stakeholders.


• Be the main contact for all project stakeholders. These include client managers, copyright specialists, and product engineers.


• Organise and lead regular meetings to ensure clarity and effective resolution of issues.


Process Optimisation and Management:

• Continually evaluate and improve onboarding processes to maximise efficiency and client satisfaction.


• Collaborate closely with cross-functional teams to streamline processes and improve client outcomes.


• Understand and incorporate agile best practices to deliver quality service to top clients.
  
  Proven project management experience with client-facing and cross-functional teams. Ideally, in the music tech or technology industries.


• A background in SaaS client onboarding or account management. You have a track record of improving client satisfaction and operational efficiency. Experience with CRM platforms, such as HubSpot, is desirable.


• Excellent communication and interpersonal skills, with the ability to lead and inspire teams.


• Knowledge and experience in the music publishing industry are desirable.
  
  Recently acquired by Believe, Sentric Music is in an exciting phase of significant growth into new markets. Sentric Music Group is a rapidly expanding music publishing company with 80+ employees based across our offices in Liverpool, London, Hamburg, Palma, New York and LA. The company handles copyright and royalty administration for a large client base consisting of songwriters, record labels and music catalogue owners. Our industry-challenging platform is transforming the traditional models for royalty collection and our client base is consistently growing.


Believe is one of the world's leading digital music companies. Believe's mission is to develop local artists and labels in the digital ecosystem by providing them the solutions they need to grow their audience at each stage of their career and development.
Its 1,919 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness and transparency.
To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry!
Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9).
Ready to #setthetone with Believe?