Customer Service Apprentice FIRED UP CORPORATION LTD

To provide pre and post-sales support for retail customers of Fireplace World and Corby of Windsor: assisting by giving specialist product and service knowledge, raising sales orders, and dealing with after sales queries and complaints professionally and efficiently.
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• Responding to inbound queries received by phone, email or live chat


• Advising customers on our range of products


• Supporting trade customers


• Order processing


As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development.

The requirements to complete the programme are as follows:

• Attend and be punctual for all induction sessions, lessons and work-based training/support sessions


• Complete all required assignments by the required timeline


• Build up your portfolio of evidence on-going


• Access support from your tutor/assessor and manager, when required


The training you will be getting

Customer Service Level 2 Apprenticeship Standard:

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge:

• Knowing your customers


• Understanding the organisation


• Meeting regulations and legislation


• Systems and resources


• Your role and responsibility


• Customer experience


• Product and service knowledge, You will complete an End Point Assessment this will involve the following:


• Showcase/Portfolio


• Interview


• Practical observation


• Professional discussion


Functional Skills:

• Level 1 and then Level 2 in maths and English


• Exemptions may apply if Grade C/4 or above or Functional/Key Skills Level 1 or 2 has been achieved)


You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship.


• Interpersonal skills


• Communication


• Influencing skills


• Personal organisation


• Dealing with customer conflict and challenge


Behaviours/Attitude:

• Developing self


• Being open to feedback


• Team working


• Equality - treating all customers as individuals


• Presentation - dress code, professional language


• "Right first time", Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Decision Making, GCSE or equivalent Maths & English (Grade 3 or above) Essential

BTEC or equivalent ICT or Business (Grade Pass, Merit or Distinction) Desired

Fired Up Corporation is a manufacturer and distributor, producing lifestyle products for the home and the hospitality industry. With various product brands using multiple distribution channels, we ensure that we deliver exceptional value to our worldwide customer base. Our Head Office, manufacturing sites and distribution hub are based in Huddersfield, West Yorkshire. We also have operating bases in China and Czechia

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience