Customer Service Manager

Montclares International Ltd is a premier luxury chauffeuring service provider in the UK. With over fifteen years of experience in the industry, our team's commitment to professionalism, comfort, and style is unmatched. We provide tailored executive chauffeur services for both business and leisure travel, ensuring all journeys are enjoyable and stress-free.
We're currently seeking a dedicated and proactive Customer Service Manager to ensure the continuation of our exceptional customer experiences and help drive our reputation for superior service even further.

Responsibilities:

• Oversee and manage our customer service operations, ensuring high-quality service at all times.


• Develop and implement customer service policies and procedures.


• Manage a team of customer service staff, offering guidance and support.


• Handle complex and escalated customer service issues.


• Analyze customer service data to drive improvement in customer satisfaction.


• Liaise with company management to support and implement growth strategies.


• Coordinate and manage customer service projects and initiatives.


• Train and mentor new customer service agents.
  
  Proven one year of experience as a Customer Service Manager or similar role.


• Proficiency in English language.


• Exceptional ability in managing and leading people.


• Ability to understand and analyze customer service data.


• Excellent interpersonal and communication skills.


• Proficient in customer service software, databases, and CRM systems.