Customer Service Representative

This team is responsible for providing a customer focused service to National Account, Local Account and domestic customers. Being the first port of call for all enquiries over phone and email, dealing with complaints and troubleshooting along the way.

Working closely with a number of internal teams and external suppliers, the team is relied upon to represent the brand in the best possible way, being proactive and ensuring that all relevant parties are kept up to date along the journey whilst adhering to any client SLA's.

• Exceptional customer service skills


• Experience within a Call/Contact Centre is essential


• Proven experience in achieving customer satisfaction targets


• Experience using different systems, as well as Microsoft Word, Outlook and Excel


• Stakeholder management - experience working with internal and external stakeholders


• Ability to follow processes and procedures


• Strong eye for detail


• Resilience


• Experience dealing with complaints


• Proactive approach - able to look at the bigger picture


• Adaptability - able to think on your feet


• Strong work ethic


If you feel you have the right experience and attitude, please apply to receive further information and an informal chat.,
• UK based work: 2 years (required)


• IT systems/CRM/Portals: 1 year (required)


• Customer service: 1 year (required)
  
  We are recruiting for our prestigious quotes team here at Metrorod/Metroplumb Support Centre.


This is the perfect opportunity for someone with a strong Call/Contact Centre background who is used to delivering a first-class customer experience within a very busy team. You will be responsible for logging all jobs that come through to the Support Centre, and organising the relevant Engineers to those jobs.

Metro Rod has been leading the way in drainage solutions for over 40 years.

Founded in 1983, Metro Rod is a leading provider of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 40 franchisees with geographical coverage across the majority of the UK. We've been clearing and unblocking drains for more than thirty years and we're proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we'll bring the same high standards of service to tackle your drain blockage.

Metro Rod serves national business customers across multiple sectors including facilities management, retail, water utilities, social housing, hospitality and insurance, as well as local businesses and other customers in the private and public sectors. Domestic customers also form a small part of Metro Rod's business.

£23,859 a year - Permanent, Full-time, Pulled from the full job description

• Free parking


• On-site parking


• Referral programme


• Sick pay