Dental Call Centre - New Patient Coordinator and Administrator
The Abbey
Dental Call Centre - New Patient Coordinator and Administrator
£23920
The Abbey, Stoke-upon-Trent, City of Stoke-on-Trent
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 13 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: abeac9c58460464fa8352d6561e2a800
Full Job Description
- Initial telephone contact to potential new patients and exsisting.
- Creating a rapport with new patients and placing them with the right dentist to suit their needs.
- Discussing treatments and high treatment values.
- Advising patients, and potential patients about the products and services we offer.
- Liaising with the dental team regarding treatment.
- Phoning leads as they come in, and following up on treatment.
- Overseeing the diaries
- Suporting the managers requests.
Previous sales training or experience is preferred - Dental experience is prefferred.
- Proven record of achieving targets.
- Excellent interpersonal skills.
- Understanding the role of teamwork in providing a quality service.
- Motivated and enthusiastic.
- The ability to communicate effectively with a diverse range of people.
- Professional personal presentation.
- Reliable and punctual.
- Ability to use own initiative.
- Confident using a PC - spreadsheets etc and have excellent communication skills.
- You must have good time management skills.
- Good problem-solving skills and able to work under pressure
- A passion for customer service and sales.
- Excellent organisational skills and the ability to multi-task
- It is important that you have a strong work ethic and are able to put in the hours required., GCSE or equivalent (preferred), customer service: 3 years (preferred)
Abbey House Dental are looking for a dedicated and experienced member of staff to join our thriving and friendly new patient coordinator team. Due to our continuous growth we are building a dedicated call centre in the heart of Stoke On Trent.
From £11.50 an hour - Permanent, Full-time, Pulled from the full job description - Company events
- Discounted or free food
- Employee discount
- Free parking, Monday - Friday 8.00am - 8.00pm - 40 hours on a shared rota.
- Company events
- Discounted or free food
- Employee discount
- Free parking
- Overtime
- Weekend availability
- Bonus scheme
- Performance bonus
You will have the option to work overtime on saturdays or Sundays.
Overtime is paid at £14.50ph
This is a permanent position and the right candidate can start immediately.
Job Types: Full-time, Permanent
Pay: From £11.50 per hour
Expected hours: No less than 40 per week
Benefits:
Schedule:
Supplemental pay types: