Deputy Operations Manager
Carlisle Support Services
Deputy Operations Manager
£29000
Carlisle Support Services, City Centre, Manchester
- Full time
- Temporary
- Onsite working
Posted 2 weeks ago, 13 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: b21511b8df3245648f01760a3ff8a767
Full Job Description
Fixed Term Contract till July
Keen to develop your managerial skills, or take your first steps into a management role. You will support the Contract Manager in ensuring Carlisle Support Services successfully deliver its contractual operational targets for all event operations at Manchester Central, whilst ensuring full compliance to customer's terms of business, service level agreements (SLA's), health and safety requirements and legislation associated with the delivery of this service.
Your core role will include but not be limited to the following activities:
Create and maintain a unified service delivery methodology for security based around the value of Carlisle Support Services and Manchester Central
Embrace and deliver an operation in line with the values of Manchester Central
Ensure service levels delivered adhere to our contract terms and client SLA's
Schedule and roster all staff in line with Event requirements
Support Pre-Event briefings
Produce Pre-Event packs
Lead recruitment plan and complete interviews and inductions
Identify and introduce ways to improve service delivery that improve cost base and enhance customer/stakeholder satisfaction
Compliance
Review HSQE audits and complete actions
Manage sub-contractor compliance process
Ensure all security officers and stewards are deployed in line with the rigours of the Private Security Industry Act 2001 in terms of aligned licensing and training for officers and issues of screening for matters of safeguarding
Ensure all security officers have safe systems of work for all tasks undertaken which are communicated and understood by all team members and documented as being so.
Support CM in developing a standard training plan for all staff, including sub-contractors
Direct staff and monitor performance via an effective performance review process and managing any staff performance issues promptly and in line with HR guidelines
Act as an operational lead on major events where required and develop competent supervisors for small events
Create a positive environment and culture where employees choose to work
Responsibility for the correct payment of all staff including ensuring full compliance on holiday, bank holiday, arbitrations and sick pay
SIA Licensed
Excellent understanding of the UK Security industry
Knowledge and experience of running event operations (Desirable)
Knowledge and experience of dealing with physical and electronic security methods and measures
Excellent communication skills - articulate and focussed, proficient written skills, good listener
Ideally hold a full UK driving license
Flexibility around working hours and patterns
You should be personable and proactive
You must be available to cover nights and Weekends
Days: Core Monday-Friday 9-5, flexible weekend work/evening for all Events as needed and with days off in lieu given.
Successful candidates will be required to provide original documentation for detailed screening and vetting processes.
This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.
Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure.
£29,000 a year - Fixed term contract, Pulled from the full job description
- Cycle to work scheme
- Employee assistance programme
- Employee discount
- Paid volunteer time
- Referral programme
- Sick pay
Full job description
Job Introduction
The benefits
Health and Wellbeing Plans
23 days paid holiday
Discounts and Cashbacks
Paid Volunteering days
Employee Assistance Program