Equity and Quality Impact Assessment Officer

The Equity and Quality Impact Assessment Officer will be the day-to-day manager for a number of administrative staff, carrying out some line management responsibilities and sometimes holding a delegated budget The post holder will be a team player and will actively contribute to continuous service improvement activities, including the maintenance and improvement of quality to ensure that services are delivered with a customer focus. Key result areas 1. Responsibility for communication and relationships Regularly communicate with a range of stakeholders via telephone and email, to support delivery of service. Maintain effective liaison with stakeholders and manage enquiries through to resolution ensuring they are kept informed of progress. Be aware of service users and stakeholders needs through regular communication and updates. Effectively and efficiently deal with staff who have raised service issues, ensuring that they are understood and accurately documented, demonstrating the use
of initiative where appropriate. Provide updates and solutions as issues progress, e.g. audit outcomes. Provide assistance and ongoing support to staff. Be a focal point for team communications and co-ordination with other business support functions within LCH. Work with stakeholders to ensure smooth delivery of services, negotiating where issues arise to gain resolutions, and managing the day-to-day relationships. Handle sensitive information in a confidential manner and ensure accuracy in all documentation that is communicated to all parties. The post holder will engage with a range of stakeholders both internal and external which may vary dependant role.