Go to job search

IT Desktop Support Apprenticeship Redcar and Cleveland Council

Redcar And Cleveland Council

IT Desktop Support Apprenticeship Redcar and Cleveland Council

£14518

Redcar And Cleveland Council, Guisborough, Redcar and Cleveland

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 14 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: e491b426837642fd92951b028603d2f2

Full Job Description

  • Learn to record and respond to incoming incidents and service requests within the times specified in the various SLAs negotiated with the council's user communities.

  • Learn to provide IT technical support for the Council, following corporate procedures and standards.

  • Learn to contribute to the work of the team in the delivery of projects and support as required by the Support Manager or Supervisory Officer.

  • Learn to assist the Desktop Team in configuring laptops, tablets and mobile devices and handing these out to member of staff.

  • Learn to liaise with all IT Teams, Senior Management, Elected Members, Staff and Third Parties to ensure the smooth running of hardware and software.

  • Learn to complete personal and service administration.

  • Learn to achieve and report on Key Performance Indicators.

  • Learn to assist in ensuring that all asset records are accurately recorded.

    Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Initiative, GCSE or equivalent English (Grade 4/C or equivalent) Essential

    • GCSE or equivalent Maths (Grade 4/C or equivalent) Essential

    This is Redcar and Cleveland. We are an ambitious council keen to build on our strong track record of innovation and partnership working, ensuring that we create a flourishing future for the borough and all of its residents. Key to this is a committed workforce who always gives their best. Offering a fast paced, progressive working environment, Redcar and Cleveland Borough Council is a great career move.

    You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
  • training

  • qualifications, like an NVQ in a relevant field

  • industry or sector experience