IT Service Desk Analyst

In this role, you will be responsible for installations and upgrades on our company's computers, tablets, and smartphones. You will also provide all staff with training on using hardware, software, and cloud-based services. Working as part of a team comprising of internal and outsourced members, you will contribute to the excellent on-premise and remote IT support and the effective operation, maintenance and repair of all computers and computer-related resources throughout the business.,

• Managing and maintaining The B2W Group's technological equipment, such as computers, tablets, and smartphones, ensuring the devices interconnect with file servers, email servers, financial systems and cloud-based services seamlessly.


• Installing, upgrading, and managing software and hardware on company devices and assisting with the management of all software licensing.


• Providing staff with training on how to use hardware, software, and cloud-based services, creating instructions and user guides for program installation sequences.


• Keeping an inventory of all company IT assets, as well as evaluating and recommending software purchases to the IT Manager.
  
  Experience working in a similar role, with demonstrable knowledge of IT tools and concepts, such as operating systems and internet protocol suites, as well as admin-level knowledge of Azure AD, EndPoint Manager, Microsoft Office & Teams, VLE (Moodle) and SharePoint.


• An understanding of hardware and software installation and upgrades, LAN/WAN, firewalls, DHCP, DNS, antivirus, backup and DR provision.


• Strong troubleshooting, analytical, and problem-solving skills, with the ability to be able to communicate at both a technical and non-technical level to the wider team., IT support: 1 year (required)
  
  £25,000 - £28,000 a year - Permanent, Full-time, Salary up to £28,000.


• 31 days annual leave (inclusive of bank holidays) + an additional birthday day off.


• The opportunity to buy up to 5 days additional annual leave.


• Free access to our Medicash healthcare plan.


• A complimentary B2W uniform.


• Employee of the month and yearly staff recognition awards.


• Summer and Christmas parties.


• Recognition of Grade 1 OTLAs.


• Continuing professional development opportunities.


• More importantly, working for an organisation that cares!


If this sounds like the right opportunity for you, please don't hesitate to get in touch!

About The B2W Group
The B2W Group provide professional training, coaching and recruitment services to suit the needs of a range of employers and individuals. Founded in 2011, The B2W Group has trained and supported tens of thousands of people throughout the UK into a variety of businesses. All roles at B2W are subject to DBS Checks as part of our safer recruitment process and ongoing commitment to safeguarding all staff and learners in the business.

Job Types: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

Benefits:

• Company pension