IT Support Technician

An exciting new opportunity has arisen within our Head Office in Newport for an IT Support Technician.As an IT Support Technician, you will play a crucial role in ensuring the smooth operation of our organisation's technology infrastructure.

• The ideal candidate should have a strong background in IT support, excellent problem-solving abilities and:


• The ability to write and optimise Microsoft SQL scripts for database management and data retrieval. This includes creating queries to extract the necessary data for our business intelligence reporting.


• Proficiency in managing Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Teams.


• Experience with user provisioning, licence management, and security configurations within the Microsoft 365 environment.


• Familiarity with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).


• The ability to troubleshoot office-related issues and provide user guidance.


• Knowledge of basic networking concepts, including LAN/WAN, TCP/IP, DNS, DHCP, and VPN.


• Troubleshooting network connectivity issues and assisting users with network-related problems.


• The ability to provide timely and effective technical support to end-users via phone, email, or in-person.


• Diagnose and resolve hardware, software, and network-related issues.


• A college diploma or university degree in the field of computer science and/or related ICT courses.
  
  Competitive pay.


• Working hours: Monday to Friday.


• Long service awards.


• Onsite parking.


• Full training & opportunities for career development.


• Access to a leading Health & Wellbeing programme.