Marine TPA Claims Handler

This is an excellent opportunity for a talented Claims Handler to enter a more complex, technical role, adjusting marine cargo and liability claims for our growing portfolio of Lloyds, Company and International clients.

Working within a team of trained handlers, you`ll assist in the investigation and settlement of claims for goods being shipped all over the world by road, sea & air. You will also investigate, adjust or defend liability claims against carriers of goods worldwide - becoming involved in complex issues of national and international law and commercial practice. Ideally, you`ll have a sound commercial and/or liability background, however technical and complex domestic claims experience will also be considered for this challenging role. Marine knowledge is desirable but not essential.

Good communication skills are key, as are an eye for detail and an ability to apply knowledge and technical expertise to the new and varied situations that present themselves every day in this complex sector of the insurance-industry.

Most importantly, you`ll be able to put yourself in our customer`s shoes, see the full picture and have the ability to make decisions based on the facts, treating all claims on their individual merits. This is a great opportunity for those looking for career advancement covering a diverse and interesting range of claims.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office, you'll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It's an ideal environment for working alongside and interacting with fellow colleagues.

You will have/will be:

• Experienced Commercial (Preferably Marine but not essential) Claims Handler with proven experience of handling your own caseload cradle to grave or appropriate logistics/warehouse industry experience considered


• Essential to have knowledge and experience of both CMR and RHA and an advantage if knowledge of BIFA, Hague Visby and Montreal Convention


• An eye for important detail and the ability to filter out the unimportant.


• Superb communications skills, both oral and written, listening and acting upon information given


• The ability to work on your own initiative and take ownership of your own caseload of claims


• Develop and maintain a close working relationship with the customers, to promote customer satisfaction during all stages of the claim.


• Understanding and empathy when required


• Be able to priorities your workload on a daily basis


• Excellent keyboard skills


• Excellent IT skills


• As a global business, we are always interested in hearing from candidates with bi-lingual/multilingual skills
  
  Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.
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• Competitive salary depending on skills, experience and qualifications


• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home


• Healthcare scheme


• A Self Invested Personal Pension Scheme


• Holiday allowance of 25 days plus bank holidays


• Discounts on various products and services


• Employee assistance programme for employee wellbeing


• Life assurance


• Group Income Protection


• Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app


Working at Sedgwick
Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients' needs, support the communities in which we operate, and perform at our best.
We're passionate and understanding about our colleagues - so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we're supportive of that. As a flexible employer, we're happy to discuss options that take into consideration your personal needs for this position during your interview.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.
Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.
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Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.