Night Concierge

As Concierge you will contribute to our vision of being the UK's favourite residential property manager by: Provide a high standard level of customer service to our residents and all visitors to the development. Act as main point of contact at the front desk. Assist with on-site deliveries, customer queries and service requests. The Concierge reports directly into the Development Manager,

• Act as main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts and location advice.


• Manage on site booking requirements for key access areas, in and around the development.


• To handle parcels and packages that have been delivered on a daily basis. Due to the size of each development this can range from 50 to 300 parcels and packages a day.


• Manage and administer customer deliveries and returns, via development systems and protocol.


• Handle and administer residents' keys, making sure these are signed in and out on a daily basis in line with development systems and protocol.


• To conduct site walk rounds on a daily basis, all faults/maintenance and repairs reported to the Development Manager and the Team. These reports passed over within the hand over log and/or in person.


• Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports have to be documented within the hand over log.


• Investigate first level complaints within the development
  
  You will be a well-spoken and highly presentable concierge, who has experience working in high-end residential developments. You will be an excellent communicator and problem solver, an empathetic who can build lasting relationships with customers and efficiently attend to any enquires. You will have solid health and safety knowledge and any relevant qualifications will be beneficial., Customer Service: 1 year (preferred)
  
  FirstPort is the UK's leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.