Operations Administration Assistant

This is a Head Office 'Onsite role' to provide a full administrative support service to the Superintendent's team within the Operations Department for head office & pharmacies across the group.

To provide excellent customer service, and work to high standards meeting individual, team and Company objectives.

To aid in the smooth running of Head Office and the Company by following Company procedures in all areas to the prescribed requirements. To be proactive in addressing the needs of the business.

The working hours are Monday to Friday 9am - 5.30pm, with a 60 minute unpaid lunch., To liaise with the Superintendent's team to coordinate all current project activities
To assist the Superintendent's team with general administration support
To liaise with staff in our network of 209 pharmacy branches in relation to the current projects
To break down projects into objective completable tasks
To update workflows
To prepare and provide documentation to internal teams
To attend meetings, take minutes and record decisions (e.g. assigned tasks and next steps)
To monitor project progress and highlight potential issues
To measure and report on project performance
To demonstrate excellent customer service skills with internal & external customers, liaising with third parties as required
To be a key member of the Operations team, responsible for providing an excellent service for the customers of our pharmacy services
To assist the Operations team with ad-hoc administrative tasks

·Excellent telephone manner

·Professional demeanour

·Good interpersonal skills; rapport building, customer service, listening skills

·Good organisational skills

·Good problem solving skills

·Ability to prioritise and multitask

·Proficient in Microsoft Office

·The ability to work to tight deadlines

Desirable

·Full driving licence

·Administrative experience

·Experience working in a fast paced environment where no day is the same

The Cohen's Group offer a friendly and trusted pharmacy service through our network of branches to local communities. The Cohen's Group prides itself on customer service and offering a personalised service to everyone we work with.

Here at Cohens we are proud to offer each of our team members with great rewards and benefits.

When you join Cohens as a new member of our team, you will automatically gain access to a platform of discounts and savings with other retailers, restaurants, leisure providers. This scheme has been designed with you and our existing team members in mind, to provide all our employees with various rewards and benefits to Get Fit, Save Money and Feel Great.

We are also proud to announce that our rewards don't just stop here. If successful, additional benefits for you could include:

Discretionary bonus scheme
4 weeks' paid holiday, plus statutory holidays, which increases each year after 6 years' service to a max of 5 weeks paid holiday, plus statutory holidays
Pension contributions
20% Staff discount
Onsite Free Head Office Carpark (first come, first served)

If you think this role is right for you, please apply via email, we would love to have you as part of the Cohens Family. We are passionate about equal opportunities and welcome a broad diversity of talent to apply.