Operations Administrator

As an Operations Administrator, your role is to support the efficiency of the installations process by providing operational and administrative support to our Installations and Operations teams.

You will be working for a successful and reputable family run business who sell, manufacture and install over 50 kitchens per week, playing a key part in ensuring that the customer journey is fulfilled efficiently, and our standard of service is maintained.

This role is full time, Monday - Friday, 8:00AM - 4:00PM

Your Duties

• Supporting the efficiency of the installation process by providing operational support to our Installations Team


• Maintaining touchpoints with customers to assist in the processing of their order and scheduling of delivery dates.


• Providing administrative assistance to our installations team


• Passing on customer insights & feedback to our Management Team to help us improve our overall service.


Key Tasks & Responsibilities

• Maintaining the customer relationship by communicating at various touchpoints throughout the order journey


• Maintaining accurate and concise records of customer correspondence


• Handling installation and post-sales queries with the support of the operations and installations teams


• Completing post installation documents and dispatching these to customers efficiently, 28 days annual leave with every bank holiday off work


• Casual Dress Fridays


• Early finish on Fridays


• Company Social Events


• Annual pay reviews


• Regular performance reviews for personal and professional development
  
  At least 2 years' experience in a customer-facing role, preferably within a B2C organisation


• Degree or equivalent-level education


• Strong organisational skills with the ability to multitask and prioritise tasks effectively.


• Proficiency in computer programmes including CRM systems and Microsoft Office Suite (Word, Excel, PowerPoint). 'Salesforce' experience is not essential but highly advantageous.


• Ability to work with a sense of urgency and meet deadlines and targets.


• Good communication skills and the ability to converse with customers confidently.


• Pro-active and results orientated with focus and attention to detail., A-Level or equivalent (preferred)


Experience:

• Customer service: 2 years (required)


• Administrative experience: 2 years (required)
  
  We are Kitchen Magic, a successful and respected name in the kitchen refurbishment industry. Trading for over 40 years, we pride ourselves on quality, innovation, and integrity. Due to continued growth, we now require a focused and driven Operations Administrator with outstanding communication skills to join our Head Office team.
  
  £26,000 a year - Permanent, Full-time, Pulled from the full job description


• Casual dress


• Company events


• Company pension


• Free parking


• On-site parking, We offer competitive pay, comprehensive training, and opportunities for career advancement. If you are a motivated individual with excellent communication skills, we would love to hear from you. Apply today to join our dynamic team as an Operations Administrator!


Job Types: Full-time, Permanent

Pay: £26,000.00 per year

Benefits:

• Company pension


• Free parking


• On-site parking


Schedule:

• Monday to Friday


• No weekends