Operations Team Manager

We are looking to appoint a suitably qualified and experienced individual to undertake the role of Operations Team Manager within the Empty Homes team.

This opportunity is due to a leaver within the team. The successful candidate will lead a team of multi-disciplined individuals in delivering an efficient repairs service within our empty properties.

We are looking for an experienced Operations Team Manager to join and support our Empty Homes team in managing an already excellent maintenance service, delivered to our customers in a way that that promotes high levels of customer focus, performance, safety, and quality, with a strong emphasis on innovation, forward thinking and continuous improvement.

The successful applicant should have a thorough understanding of building and maintenance practices in a social housing environment. They must possess the relevant knowledge, skills, experience necessary to successfully manage a multi- disciplined team of in-house trade colleagues, supported by approved subcontractors to undertake repair and maintenance tasks and empty homes work in a fast moving and dynamic working environment.

They must be dynamic, with a collaborative and engaging style, and possess strong customer service, people management and organisational skills. You should be highly organised, capable of working to tight deadlines, achieving KPIs and targets in accordance with budget constraints.

A full UK driving licence is essential.

It's important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.

• Operations Team Manager (Empty Homes) - Permanent role


• Salary is £42,551 per annum


• £588.50 flexible pot (which can be used for salary top-up)


• Location: Newburn / Stanley


• 37 Hours per week


• Karbon car payment of £2152 per annum (own car to be used)


• Participation in the management of our out of hours service, which includes additional standby payments

We recognise the contribution people with criminal records can make as colleagues and welcome applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to and do not place them at or make them a risk in the role you're applying for.
The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.
Enjoy great benefits
We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years' service, occupational pension, health cash plan, and birthday leave, with the option of a flexible pot towards enhanced benefits.
We also provide our colleagues with the opportunity to apply for qualification funding on a range of courses, conferences, and other learning events.