Outsource Customer Experience Specialist

As a Specialist in Operations Procurement & Supplier Management at Keysight's Global Services Organization (KGSO), you will play a pivotal role in enhancing the efficiency of our Service Logistics & Supply Chain (SLSC) operations while ensuring compliance and maximizing customer satisfaction. Focused on the UK calibration and repair customer programs, you will leverage your expertise in supplier management to drive revenue generation and operational excellence. Reporting to the UK repair and calibration business unit, this role offers the opportunity to contribute to Keysight's success through innovation and proactive operational support.
Responsibilities:

• Prioritize and communicate outsource work requirements to customers, ensuring alignment with contractual obligations and attention to detail.


• Provide timely and accurate quotations for sub-contract prices through the Sales system, catering to customer needs.


• Manage the daily prioritization of customer orders, proactively communicating status updates and addressing escalations as needed.


• Respond promptly to customer queries, documenting information for clarity and reference.


• Process new customer requests efficiently, coordinating with suppliers and logistics to ensure timely execution.


• Monitor and manage Turn Around Time (TAT) for outsourced jobs, adhering to customer contractual commitments.


• Handle requests to verify the status of received items or other processing steps for outsourced work.


• Maintain accurate job records and update internal systems with relevant information.


• Adhere to quality procedures, ensuring proper documentation and logging of certificates for auditing purposes.


• Provide on-site support for outsource activities, fostering teamwork and delivering prompt assistance.


• Representing Keysight with professionalism in customer and supplier meetings.


• Collaborate with cross-functional teams to implement process enhancements and drive operational excellence initiatives.
  
  Bachelors Degree or equivalent experience. Typically, 2-4 years of relevant experience for entry to this level. Requires general proficiency with tools, systems and procedures to accomplish job.


The successful candidate for this position will have some or all of the following skills:

• Excellent verbal and written communication skills


• Ability to organize daily activities, handle incoming requests, emails phone calls from suppliers


• Strong quantitative data analysis skills, including proficiency in the use Microsoft Excel, PowerPoint and Word


• Strong understanding of supply chain and/or negotiations is a plus


• Experience working with suppliers and interacting with cross-functional teams


• Demonstrate attention to detail, analytic and consistent execution of the process protocols as required


• Track and report progress results to team members and peers as well management when required


• Experience and proficiency using ERP and CRM systems such as Oracle or SalesForce a plus
  
  Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.


Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.