Police Controller

As a Police Controller, or Radio Operator, which is the common term used in the department, you will perform one of the most demanding roles in the modern police force and one which is key to inspiring satisfaction and confidence in the community, you must be able to work and make decisions under pressure, displaying high levels of emotional resilience to be able to deal with real time emergency situations. We ask our teams to assess priority and severity of incidents, whilst always doing their best to reassure the caller that we'll get them the appropriate support or assistance as quickly as possible. Key Responsibilities: An average shift looks like this: - Handling emergency and non-emergency calls. You will have to be able to remain calm whilst taking control of a call and getting as much information as possible by asking the right questions and recording that information so it is relayed to the officers responding. - Crime Recording - using our systems to take reports of crime and
making sure everything is recorded according to guidelines. - Working with partner agencies to record other incidents in which the Police play a role. - Signposting members of public to more appropriate agencies when it is not a matter dealt with by Police. - Dealing with requests/queries via online platforms - Making sure we deliver a good service by being available and dealing with sometimes constant calls to a professional standard. - Managing the despatch of resources and prioritising incidents in line with threat, risk, harm and vulnerability, ensuring that public and officer safety is maintained at all times. - Making sure Police Officers and other resources have all the necessary information to deal with the incidents they have been deployed too. - Represent the Police Control Room at various external events such as Reading, Oxford, MK Dons and Wycombe Football matches. Also to perform your controller duties around other large scale events such as Reading
Festival, Ascot Race Course, Henley Royal Regatta and other ad hoc events. (subject to extra training, ability and willingness to travel) You do not need previous experience; instead we're looking for common sense, attention to detail, good communication skills, high levels of resilience and a calm head under pressure. Above all, you'll have the drive and determination to make a difference to the communities we serve. Please be aware all candidates must complete a 5 week course at full time, this course is likely to take place at Kidlington and whilst we will endeavour to supply assistance in arranging your transport we cannot guarantee this, and there is an expectation for you to ensure you can attend when applying