Practice Support Manager

Due to company expansion a position has come up for a part time or full time receptionist from a customer services background to work in modern, mixed dental practice based in Ipswich., As Receptionist, you will provide reception services for patient to contribute to an overall exceptional experience. A Receptionist contributes to the first impressions of our patients and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from patient queries in a timely and efficient manner


• Ensure an efficient reception experience for patients, including check in/out


• Ensure that both the Manager and staff are kept fully aware of any relevant feedback from patients.


• Demonstrate a high level of patient service at all times


• Use the correct procedures regarding the acceptance of credit cards and cash in accordance with the practice credit policy



• Comply with security, fire regulations and all health and safety legislation


• Act in accordance with policies and procedures when working with front of house equipment and property management systems


• Follow company brand standards


• Assist other departments, as necessary
  
  Previous experience in a customer-focused industry


• Positive attitude and good communication skills



• Commitment to delivering a high level of customer service


• Ability to work on your own and as part of a team


• Competent level of IT proficiency, Dental: 1 year (preferred)
  
  A competitive salary with the opportunity to grow quickly with an ever expanding business.


• A great opportunity to work alongside our friendly professional world-class team



• Annual BLS & AED training to all staff


• On-going support and the opportunity for personal and professional development


Benefits of working with us:

• Excellent team support working with a highly skilled team


• In house/training support and opportunities for future growth.


• All Core/essential CPD paid for.


• Excellent career opportunities to move into other roles or other parts of our rapidly growing organisation


If you feel that you have the skills, abilities and enthusiasm to succeed in this role then we would love to hear from you

Job Types: Full-time

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Schedule:

• 8 hour shift