Raceday Steward

As a Steward you will be delivering a fantastic experience for everyone coming to Chelmsford City Racecourse, supporting visitors with your welcoming approach, and responsible for the safety and security of visitors to the racecourse, this will require you to direct, control and manage visitors within your area of responsibility.,

• Stewards are deployed to assist in the safe operation of the Racecourse before, during and after an event.


• Attend pre-event briefing, and ensure all information is understood.


• Attend the racecourse at given dates and times as dictated by Human Resources


• Have a full knowledge of the Racecourse and the location of all facilities available.


• To follow and implement the Chelmsford City Racecourse Emergency Procedures should an incident take place during an event.


• Promote a high level of guest integration and service.


• Monitor and direct crowds and queue management (which may include issuing verbal instructions confidently)


• Checking tickets and welcoming visitors.


• You will be required to be standing or walking around for up to 8 hours per shift and remain in your allocated position as instructed unless you are redeployed by your supervisor.


• Enforce and immediately report any breach of the ground regulations to Supervisor


• Comply promptly with any instruction given in an emergency.


• To be responsible for the safety and comfort of guest within a designated area at all times


• Ensure that all entrances and exits are kept clear.


• Assist guests with any queries while on the racecourse grounds


• Give accurate and helpful venue information, being knowledgeable about your area of work.


• Be capable of recognising potential fire hazards and suspect packages, reporting such matters immediately to the Management.


• To comply at all times with Health and Safety regulations and safe working practices in accordance with current legislation and as detailed in the Company's health and safety policy and procedures.


• Any other duties that may reasonably be required by the Management of Chelmsford City Racecourse.
  
  Ability to be flexible and adaptable


• Ability to communicate in a proactive and positive manner


• Customer service experience is essential


• Good standards of communication and personal appearance


• Polite and courteous at all times


• Commitment to always produce good working standards


• Capable of working on own initiative


• Be self-motivated


• Be able to work well within a team


The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
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