Receptionist / Administration Assistant

St Joseph's Hospital are looking for a part time Receptionist to provide Administration support across the hospital., As Receptionist / Administration Assistant at St Joseph's Hospital, you will:

• Provide a first class and effective service to patients, visitors, consultants, team colleagues and all internal departments.


• Deal with inbound telephone and email enquiries and process as necessary, ensuring messages are passed correctly and confidentially.


• Ensure that any voicemail messages are dealt with, and calls returned on the same working day.


• Deal with referrals from GP practices, medical secretaries and other referrers, both in hard and soft copy, and via referrers' portals.


• Process referrals to other areas of the hospital where required.


• Work confidently with the Hospital's Patient Information System to: book appointments for patients, setup and manage clinics for clinicians, record patient outcomes and update patient records, take payments.


• Provide administrative assistance to clinical departments, including the preparation and management of: clinic lists, patient registration forms, medical records, mail for clinicians and the department, clinic timetables, subject access requests.


• Always maintain confidentiality of patient information and adhere strictly to all information governance requirements.


• Participate in training activities as required.


• Maintain the highest level of professionalism and courtesy patients and visitors and always meet and greet everyone with a positive and happy attitude.


• Demonstrate the highest level of customer service, ensuring an excellent patient experience and resolving any issues swiftly, suitably and knowledgably.


• Have a proactive and forward-thinking approach to your role.


• Be flexible with you participation in staffing rotas to share working hours fairly amongst the team, ensuring that suitable cover is provided by the department.
  
  Maths and English GCSE

Proven ability to work on own initiative
Evidence of ability to work under pressure
Evidence of experience of working and contributing to a team
Proven ability to manage own workload and prioritise when there are competing priorities
Relevant experience of working in an Administration environment
Experience of being in a customer-facing role
Confidentiality
Good clerical skills - Fully computer literate
First class oral and written communication skills
Evidence of good literacy skills and the ability to understand instructions, guidance, policies, and procedures
Excellent interpersonal and organisational skills
Evidence of delivering a high level of customer service
Ability to always maintain a friendly and positive body language and personable demeanour.
Possess a hard-working nature with an attention to detail and a proactive approach to undertaking your duties
Committed to personal and professional development

Desirable

Experience in a healthcare environment and working with patients
Skills and Attributes
Proven ability to communicate with a wide range of internal and external stakeholders including patients, staff-members, visitors, suppliers & environmental health,
• GCSE or equivalent (preferred)


Experience:

• Customer service: 1 year (preferred)


• Administrative experience: 1 year (preferred)


Language:

• English (preferred)


Licence/Certification:

• Driving Licence (preferred)
  
  Canteen


• Company pension


• Discounted or free food


• Employee discount


• Free flu jabs


• Free parking


• On-site parking


• Private medical insurance