Senior IT Support Technician

We are an innovative national commercial law firm with a staff of 200 including consultant lawyers and total staff of 260. As a pioneering law firm in the new law space, we are reliant on the best performing technology to ensure that our lawyers have the support and infrastructure to deliver first class legal services in a fast-paced commercial environment.

We wish to appoint an individual to join our IT team and play a key role in the support framework that we offer to our lawyers and central team ensuring the highest level of experience for the team's digital workspace. We are looking for an individual who will provide support with the following:

» Providing 1st and 2nd line technical assistance as a key main point of contact for IT queries

» Maintaining the fixed asset register and software inventory for all IT assets.

» Administration of the firm's telephony/cloud/broadband requirements

» All software and IT platforms

» Monitoring hardware and software upgrades

» New joiner IT consultation/purchasing/setup and induction

» IT security and compliance

» Management of software licenses including office 365

» Liaising with 3rd party IT providers and ensuring resolution of issues and timely resolution and communication internally

» IT purchasing

» Excellent technical experience

» Able to demonstrate practical helpdesk experience, preferably in professional services,

» Experience of dealing with calls either by answering or escalating them and prioritising own workload to meet user expectations.

» Excellent skills in key IT applications and hardware, preferably in a legal environment.

» Proficient in supporting Microsoft 365 in a professional environment, and other popular software products (e.g., Adobe, Mimecast, Docusign and RMM/MDM) and hosted systems used in the legal profession (such as the firm's Case Management System).

» Practical experience of setting up and trouble-shooting Windows laptops/desktops

» Experience of managing small office printers and larger MFPs is desirable but not essential.

» Understanding of networking fundamentals, protocols and DNS

» As an internal client facing role a high level of professionalism, excellent customer services skills with focus on customer satisfaction

» Strong communicator

» Creative thinker with the ability to trouble shoot and problem solve,

• Information Technology: 3 years (preferred)
  
  Job Types: Full-time, Permanent


Pay: £35,000.00-£38,000.00 per year

Benefits:

• Company pension


• Health & wellbeing programme


• Private medical insurance


Schedule:

• Monday to Friday