Senior User Researcher

We are excited to offer the opportunity to bring on board a Senior Research Officer. As a digital team we are continuing to expand our growing team. As a Senior Research Officer, you will be responsible for carrying out user research across its digital transformation projects., This role supports the Digitisation Strategy of the NHSBSA. The post holder will be responsible for managing a user experience research team, undertaking user research activities on their own projects, and providing training and mentorship for user researchers within the organisation. The post holder will ensure the team generates new and useful user insights through mainly qualitative research, using agile research methodologies, translating these into features and actions that will enable our services to develop and iteratively improve their digital services for customers. The post holder will be able to drive the day-to-day management of tasks while maintaining a wider vision of the Digitisation Strategy and business goals and objectives.

You should be educated to degree level and have extensive qualitative and quantitative research experience. You will have undertaken specialist Government Digital Service (GDS) research training and prior experience of having services assessed at GDS assessments. You will have demonstrable user experience research and insight experience gained within a service organisation. You will have a proven track record of working collaboratively to carry out user experience research projects in an Agile working environment.

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.

As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

• 27 days leave (increasing with length of service) plus 8 bank holidays


• Flexible working (we are happy to discuss options such as compressed hours)


• Flexi time


• Hybrid working model (we are currently working largely remotely)


• Career development


• Active wellbeing and inclusion networks


• Excellent pension


• NHS Car lease scheme


• Access to a wide range of benefits and high street discounts!