Service Adminstrator

This role is a critical part of the running of a successful Service Department, you will support both the Warranty Manager and Service Advisors to ensure customers receive the best service.

Working as a Service Administrator your role is to examine completed warranty repair orders, prepare claim forms and supporting material and ensure maximum return from the manufacturer for all warranty work, including credit notes and associated paperwork. You will review warranty reporting systems to identify improvements where possible and administer warranty policy in the best interests of the BMW/MINI, manufacturer and customer.

You will be responsible for inputting the manufacturer's warranty payments, return of warranty parts to the manufacturer and reconciliation of warranty schedule. You must keep accurate records of warranty submissions, credits, rejections, and customer contributions towards goodwill claims.

Do you have a high level of accuracy when working in a demanding environment?

Do you have strong administration skills?, Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Autoline Drive is not essential but would be advantageous, as you will be using our internal systems to log work.

Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment.

To be successful in this role you will be extremely organised, have high attention to detail and be a great team player.