Shop Manager

Do you want to work for the UK's leading textile, recycling and clothing collection company, that passionately cares about its colleagues, stakeholders and the planet, whilst offering some amazing benefits such as a company bonus scheme, fantastic pension scheme and a starting holiday entitlement of 25 days plus bank holidays?
Do you need a new challenge that not only helps you to develop your skills, but is integral to the community?
Did we mention, there is no evening or Sunday working too?!
Our managers lead from the front and takes their colleagues and customers on an amazing journey!
Do you have excellent customer service skills, innovative ideas, are dynamic by nature and want the autonomy of running your very own shop, whilst being supported by an organisation that is at the top of their game within the charity retail market?
If you want to make a difference, be valued for your work and create a productive and happy environment for your colleagues, then look no further!

37.5 hours per week, 5 Days over 6

As the Manager you will be responsible for the day to day running of the shop. Customer service is our priority, from dealing with donors and customers to making sure the shop is welcoming and inviting. In addition to this you will be expected to ensure that the donations are prepared and sorted ready for the shop floor. This role will involve a significant amount of manual handling.

In addition to a number of paid employees you must be able to recruit and maintain a bank of skilled and general volunteers who will be able to collect and sort and prepare donations for sale as well as giving our customers the service that they deserve.

This role will also include establishing links with local businesses, Salvation Army Corps and individuals within the community, not only to provide donations but who can volunteer time to offer skills and train other people.

Are resilient, supportive, caring, hands on and enthusiastic
Possess a positive attitude in delivering exceptional customer service
Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
Have a dynamic leadership style with an appetite for success
Have a passion for developing people
Possess fantastic ideas for partnerships to deliver re-use and repair services with the local connections and knowledge to make them happen
Have a keen interest in the environment and sustainability
Have an engaging personality, the desire to succeed and be the best you can be

'What I like most is that I am getting the opportunity to help people, whether it be a customer with getting a great priced quality second hand item, helping our volunteers to get the best out of themselves or helping The Salvation Army helping people in crisis.' - DR, Shop Manager

'I love the variation the job role brings, working with a good team of staff and volunteers, I like to find out what they enjoy about their role and will do my best to keep them interested and invested in the company.' - MM, Donation Centre Manager

'I love working for SATCoL because of the wide range of volunteers we meet and the ones we train who move onto full time employment. I love the stories we hear from customers about how The Salvation Army have helped their families in the past and present. I love that we are actually helping the people we meet face to face as well as the many others we don't.' - MR, Shop Manager