Single Point of Contact Care Navigator

Do you have excellent customer service skills, preferably with experience of either Adult Social Care or Health environments. We need staff to provide the highest level of customer service at all times and believe in treating everyone with empathy and as an individual? Do you have experience of being the first point of contact for vulnerable clients and patients, being able to deal with calls and emails in a professional and timely manner, following agreed protocols and understanding safeguarding requirements?
Then you could be a Care Navigator as part of our Bexley care Single Point of Contact Team.
The Single Point of Contact is the first point of contact for both Bexley Adult Social Care and local health services, dealing with a wide variety of contacts and referrals either by phone or email and liaising closely with our Adult Social care Triage team., This post is considered by the authority to be a customer-facing position; as such it falls within scope of the Code of Practice on English language requirement for public sector workers.
The council therefore has a statutory duty under Part 7 of the Immigration Act 2016 to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.
The appropriate standards are set out in the JD/Person Specification. These will be applied during the recruitment/selection and probationary stages.

Bexley is an outer London Borough with the best of both worlds, located between the hustle and bustle of London and the Garden of England, Kent. Within the borough we have award winning parks, open spaces and listed heritage sites.

You will need to be an effective and confident communicator, able to liaise well with the public, staff at all levels, and partner agencies and have experience of working within a Contact Centre environment.
What we offer:
Career Average Revalued Earnings Pension Scheme

• Performance Related Pay


• 25 days Annual Leave (rising to 28 after 5 years' service) plus Bank Holiday Entitlement


• Annual Leave Purchase Scheme


• An excellent working environment at our fantastic new offices


• Opportunities for flexible working with excellent ICT facilities MyChoice Staff Benefit Scheme - Includes Childcare Vouchers, Cycle to Work Scheme, access to high street shopping vouchers and online discount codes.