Telephone Receptionist & Inbound Call Handler

Your Office & PA are currently looking for a Telephone Receptionist & Inbound Call Handler to join their team based in Runcorn, with homeworking available once your training has been completed. We have various positions available, covering part to full time hours (25 - 38 hours), you must be able to work afternoon shifts. In return, you will receive a competitive rate of £10.47 per hour.

Your Office & PA are a professional team of Receptionists offering telephone answering, virtual reception, and PA services. Our service ensures that our customers don't miss out on business simply because they miss a call.

As our Telephone Receptionist & Inbound Call Handler, you will primarily be responsible for handling inbound calls for a variety of different companies, taking accurate details and swiftly relaying messages.

This isn't your average contact centre role, it's a fast-paced environment where you will deal with a wide range of enquiries. Experience as an Inbound Call Handler, Customer Service Advisor or Virtual PA would be ideal for the role and allow you to hit the ground running.

This role involves duties normally associated with the role of a Receptionist/ PA. Such as taking messages and handling calls, diary management, typing and secretarial services, all requiring excellent attention to detail and rapport-building skills.

What you will be doing as our Telephone Receptionist & Inbound Call Handler:

• Delivering "World Class" customer service as defined in our company guarantee


• Answering calls swiftly and handling inbound calls for a variety of different companies


• Making outbound calls when required


• Taking messages accurately and swiftly relaying to customers with correct details


• Keeping up to date with new customers and information


• Using and maintaining Your office & PA's database system


• Highlighting potential improvements to systems and procedures


• Representing the company in a professional manner at all times


• Building rapport with customers and colleagues


• Managing daily workflow


• Complete any other duties and tasks requested in line with business needs
  
  Proven customer service skills


• Experience handling inbound and outbound calls


• Professional telephone manner


• Exceptional computer literacy and typing skills


• Excellent listening skills


• Ability to multitask


• Able to use own initiative


• Confident on the telephone


• A good level of spelling and grammar


• Highly motivated individual


• Excellent timekeeping and attendance


• Good attention to detail


Your Office & PA operate between 08:30-20:00 Monday to Friday and 09:00-14:00 Saturday. Opportunity to work from home is available once training is completed. Working hours and homeworking will be discussed at interview stage.