Tenancy Support Officer
Brackenberry Limited
Tenancy Support Officer
£59280
Brackenberry Limited, City of Westminster
- Full time
- Contract
- Remote working
Posted 3 weeks ago, 14 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 50bdc4f8d0bd463081d403a044578dc8
Full Job Description
We are working closely alongside a Local Authority in Islington to assist with the appointment of a Targeted Tenancy Officer, on a 3-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.,
- Provide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative and realistic interventions that reduce risk and promote resilience
- Establish and maintain expertise in the range of tenancy-related matters that residents require assistance with, developing and implementing a suite of tools and resources (including policies and procedures) to support the delivery of the service. In particular, to take the lead in developing expertise in areas of specialism
- Provide housing and tenancy-related advice, interventions and services directly to council tenants, their families, advocates and other professionals including the wider staff team, and support colleagues to do the same.
- Implement robust processes for assessing, recording, managing and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure.
- Deliver a set of challenging KPIs and personal objectives in line with agreed targets
Experience of providing advice or assistance to the public in a customer-facing role, ideally within a housing or support setting - Excellent customer service skills, with a strong commitment to empowering people to solve their problems, thrive and live well
- An understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reform, undertake risk assessments: 1 year (required)
- support and empower vulnerable people: 1 year (required)
- Local Authority: 1 year (required)
- Social Housing: 1 year (required)
- Proving tenancy advise to public: 2 years (required)
- tenancy management: 2 years (required)
- Customer Facing: 2 years (required)