Customer Services Delivery Planner works within the Supply Chain Team, reporting into the Customer Service Delivery Manager and is responsible for the management of the orderbook aligned to capacity and customer demand. Working closely with the Master Schedulers and Operations teams and ensuring effective customer communication

Key Objectives of the Role:

Orderbook Management (Reviewing impacts to schedule changes before acceptance, ensuring proactive and effective customer communication of issues/risks)

Delivery risk identification and mitigation, i.e. RM delivery slippages, Frozen Routes, Customer Approvals, Outages, Quality issues.

Key Customer Contact for a range of specific customers/Customer relationship management

Key interface between Customer, Supply Chain and Operations

Management of On-Time Delivery and Arrears

Understanding of the manufacturing processes

Customer LOBs/Updates

Quality/Technical/Concessions Approvals

RM/WIP/FG stock control/safety stock reviews

Adhoc Planning duties to support the MS's and CSDM

Basic knowledge of customer contracts

Degree Qualified preferred or equivalent relevant experience

Previous experience in a customer facing role

Planning/Scheduling/ S&OP experience desirable

Use of MRP/ERP systems (Tropos)

Excellent written, verbal and presentation skills

Strong Customer and Operational focus

Proven ability to build and maintain productive cross-functional relationships excellent communications and interpersonal skills

Experience working within a Manufacturing or similar fast paced environment

Professional

Positive and determined, can-do attitude

Flexible and adaptable team player

Organized, methodical and logical/pragmatic, Supply Chain Management: 1 year (preferred)

Forged Solutions Group provides high integrity forgings for the world's most demanding applications.

Company pension

Life insurance

On-site parking

Sick pay

Monday to Friday