The aim of the Housing Needs team is to help people access the support and accommodation required to meet their housing need. We are now recruiting for a Lettings Officer who will play a key role in meeting this aim by providing an efficient and effective housing service., to assess Health and Welfare applications in line with the Council's Housing Allocations Policy

to assess Additional Bedroom Questionnaires in line with the Council's Housing Allocations Policy

to make formal review decisions regarding an applicant's eligibility to join the housing register or to review their housing need banding.

to offer advice and assistance on matters relating to the Council's housing registers and Choice Based lettings schemes.

to nominate successful applicants to Registered Providers in accordance with the Councils' Housing Allocations Policy and Homechoice Agreements.

responsibility for liaising with the police over public safety issues concerning re-housing dangerous offenders and sex offenders.

to liaise with statutory and voluntary agencies to ensure appropriate support packages are in place for nominated applicants.

to operate the Council's allocations scheme and nominations to housing providers.

to liaise with statutory and voluntary agencies to ensure appropriate support packages are in place for our customers.

to maintain accurate computer records for all housing applicants and offers of accommodation.

assist in the implementation of new policies, procedures and legislation.

any other duties relevant to the position and appropriate to the grading of the post.

We act with integrity and show respect
We are all accountable

We are passionate about our business

We strive for simplicity

We love success

a good knowledge of housing legislation and tenancy law.

a good knowledge and understanding of welfare benefits

ability to use IT systems

excellent oral and written communication skills

good interpersonal skills

understanding of confidentiality

ability to devise appropriate outcomes for customers and work on own initiative

experience of dealing with vulnerable people and people who are distressed, 5 GCSEs at grades A - C, including mathematics, or equivalent level of qualification

experience of working in social housing or local government, professional housing qualification

familiarity with the district and in particular housing issues

knowledge of Abritas, the housing database

enthusiastic and positive attitude
commitment to excellent customer service

ability to work well in a team

ability to cope with a high volume of work

ability to demonstrate a caring and empathetic attitude while maintaining professional detachment

positive attitude to professional and personal development

professional appearance and manner

understanding of and commitment to anti-discriminatory practice

A basic 25-day annual leave per annum, rising to 30 days after five years. You also have all the bank holidays to look forward to and time off between Christmas and New Year.

Flexible working and annualised hours - a flexible approach to work that our employees love!

Salary pays awards - most jobs give scope for a pay increase after six months or the following April (depending on your start date) and we also review salaries each April.

A generous career average pension scheme which includes life insurance of three times your salary

The opportunity to purchase a bike through Cyclescheme (cheaper than directly through a store) so that you can cycle to work!

Various schemes to keep you healthy (reduced gym membership, free swims, free eye tests for DSE users and more)

We give you two days per year to volunteer within the local community.

A range of resources, support, and activities to help you maintain your wellbeing including a monthly wellbeing hour in addition to annualised hours (the ability to work flexibly as long as, over the course of the year, you complete your contracted hours) and annual leave.