Apprentice Business Administrator

In the role of administrative apprentice we are looking for individual who will work well as a part of the GP Surgery. We are looking for a well spoken, keen candidate who is willing to learn and work with:

• Reception team Ability to communicate well with colleagues within the organisation but also outside the organisation such as patients Liaise with patients making sure adhering to working protocols Support the PM with administrative duties as per instructions given, TADMINISTRATION DUTIES Accurate filing of patient records and correspondence Photo copying, faxing and filing Maintenance of a high standard of medical records in line with Practice procedure All new notes to be labelled at point of registration Retrieval of patient records for surgery sessions as and when required Check rooms when trying to locate missing notes data/documentations Entering patient data in to computer system Receiving deliveries of medications / vaccines to the Practice in line with Practice procedure Maintaining administrative supplies in consulting rooms Stock checks Processing incoming and outgoing mail in line with Practice procedure Scanning patient documents into computer system Process incoming and outgoing medical records Log incoming notes on to request for notes session prior to passing to admin to log summaries Filing notes requested by GP / Medical Secretary Update request for notes session

each week
• Process patient changes of registration information Support the work of the Medical Secretary and the Patient Advisor Team in maintaining a high quality admin system Prepare patient notes for summarising GENERAL DUTIES Keep working area tidy and desks stocked Keeping staff facilities tidy Maintaining high standards of tidiness in the reception and waiting areas The Cold Chain protocol to be followed regarding vaccine orders received Tidying and stocking consulting rooms Inspect patient and staff toilets and ensure they are adequately stocked at all times Maintaining patient confidentiality at all times Maintaining Practice health and safety policy and procedures at all times Implementing the Practice infection control policy and procedures at all times including cleaning spillages of body fluid and collection of clinical waste for disposal Fully participate in Practice meetings including attendance at four annual

Practice events.
• To attend and fully participate in staff meetings To respect and support all members of the Practice team To positively contribute to the achievement of our team vision Participate in performance review and appraisal


What training will the apprentice take and what qualification will the apprentice get at the end?

• The successful apprentice will be enrolled on the Business Administrator Apprenticeship Level 3 with PMA Ltd


• The apprenticeship will be a work-based apprenticeship and the learner does not attend college but completes the apprenticeship whilst in the workplace


• Functional Skills in English and maths if required


• On the job training for reception and other essential training needs to work in the GP surgery
  
  Desired skills and personal qualities


• Communication skills


• Team working


• Patience, GCSE or equivalent English (Grade Grade 4/C) desirable


• GCSE or equivalent Maths (Grade Grade 4/C) desirable
  
  We are small GP surgery in heart of Willenhall. We look after 4400 registered patients. We are long established GP surgery with high achieving QOF targets. Willenhall Oak Medical Centre prides itself in excellence of teaching not only students from Warwick Medical School but also having regular GP registrar