Branch Customer Adviser - Part Time

Would you like to be part of a team who has won Best Regional Building Society for 7 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities.

Do you thrive in a face-to-face customer focused environment?

If so, our Customer Adviser role could be the perfect fit for you.

Utilising your outstanding people skills, you will be engaging with our customers on a daily basis, taking the time to listen and really understand their financial needs and goals.

Every day is different, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day!

But, amongst all of the busy day to day duties, taking the time to get the kettle on and have a cuppa with your colleagues is also very important to us!

This role is part time working 21 hours per week between Monday, Wednesday and Friday 9am - 5pm, plus Saturdays on a rota basis (paid as over time). Typically you will work up to 2 Saturdays per month.

Being great with people and building relationships with customers are top of your skills list.

Strong listening skills and the ability to empathise are equally as important.

A natural team player, you will enjoy working closely with your branch colleagues, ensuring as a team that you deliver an outstanding customer experience whilst supporting the needs of our Society.

We understand you may not have worked in financial services before, and that's OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role.

In return, we'll provide you with a tailored 12 week training programme in one of dedicated training hubs, development conversations and opportunities to grow and progress your career with us.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

A 35-hour weekly contract
25 days holiday each year plus bank holidays (increasing with length of service)
Bonus Scheme (paid annually) -On target 5%, up to 10% depending on performance
Colleague mortgage scheme and access to our financial advisors
Pension scheme - up to 9% employers' contribution
Life assurance (4x salary) and income protection
Access to a range of wellbeing benefits, including medicash scheme
Electric car salary sacrifice scheme
Cycle to Work scheme
Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood
An extra day's holiday for your birthday
The option to buy and sell holidays
Two paid volunteering days each year
A broad range of learning and development opportunities
Access to a range of high street and online discounts
Free onsite gym at Cobalt and access to a range of discounted/subsidised gym memberships nationwide
A wide range of recognition initiatives to recognise and reward great performance