Go to job search

Client Experience Manager

Home Instead

Client Experience Manager

Salary Not Specified

Home Instead , Market Weighton, East Riding of Yorkshire

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 13 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: a130d09ad38442fca10e6fa58918e677

Full Job Description

  • Support the Head of Client Experience with day-to-day management of the Client Experience Team

  • Management of clients and responsibility for their ongoing care and support with a focus on person centred care.

  • Undertake consultations with potential clients and complete new client onboarding process

  • Provide quality introductions of Care Pros and clients

  • Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.

  • Support and develop of the client experience team and Care Professionals with a focus on retention

  • Maintaining compliance with CQC

  • Participate in on-call duties


    • What's in it for you?

    This role is a key part of the growth of our business into a new territory. You will have the opportunity to be involved with growing a new business from the ground up, learning and developing your skills and knowledge along the way. Being part of a family run, independently owned, Home Instead franchise gives you the best of both worlds. Key business decision making and initiatives are managed locally, but we have the support of the Home Instead franchise network for all things HR and Compliance as well as peer support.

    We also offer benefits including:
  • Career progression opportunities

  • 20 days annual leave + Bank holidays

  • Pension

  • Paid mileage and bonus opportunities

  • Employee Assistance Programme


    • Home Instead Beverley & Hull are proud to have won the Work Buzz 5 Star Employer Award every year since we opened our doors in 2020, we are also proud to be in the Homecare.co.uk "Top 20" for Yorkshire & the Humber.

  • A positive attitude and willingness to work as a team

  • The drive and motivation to take on a broad role and develop care services.

  • A passion for providing the highest quality of care

  • Previous experience as a Care Coordinator, Field Care Supervisor or would be ideal.

  • Experience in leading, training and managing a team.

  • A Level 3 Diploma in Leadership for Health and Social Care or equivalent, or be willing to work towards one.

  • Excellent interpersonal and communication skills.

  • An ability to inspire others and build fantastic working relationships.

  • Strong organisation and planning skills.

  • Commercial awareness and strong influencing and negotiating skills

  • A flexible approach to meet the demands of the business including participating in the on-call rota.

  • A good working knowledge of IT systems, experience using Microsoft Office, databases and virtual communication platforms. You will also need the ability to learn new systems when needed.

  • A full clean driver's licence so you can support the team in the community and conduct client assessment.

    Home Instead provide outstanding quality care and support to older adults to enable them to live safe and happy at home for as long as possible. With one hour minimum visits, our care professionals are able to build great relationships with their clients as well as provide unrushed, personalised care.


    • We are looking for a Client Experience Manager to support the expansion of our Home Care Business into a new territory. In this new role you will work closely with the Head of Client Experience and the business owner to develop the business covering the areas of Pocklington, Market Weighton, Brough and the surrounding villages.

    The focus of this role is to not only ensure that we are building a business that provides excellent care, but also to help us to continue to be a great place to work, where we all work as a team to develop and support our care professionals to be the best they can be.

    The role would initially spend time in both the existing Beverley office for training and the new Market Weighton office.