Complaints Risk Analyst
Gallagher
Complaints Risk Analyst
£25000
Gallagher, St Johns, Wakefield
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 13 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: acc2958951074825a86e5088f5a827fa
Full Job Description
- You will be working as a part of the Customer Experience Team, providing prompt, dynamic and analytical responses to customers.
- You will take control of each complaints case and investigate the circumstances of the complaints.
- Use your knowledge of the industry to resolve the complaint and provide the best service to the customer.
- Support the business by identifying trends and continuously looking for ways to improve performance, efficiencies, compliance standards, operational processes and customer experience.
We would love someone that is ambitious, dedicated, and hardworking to become an integral part of our friendly team. Using your superb communication skills to highlight the benefits of our services and products. This is an important role within the office as it supports our valued customers whilst adding financial value to our business. - Previous complaints experience within a regulated environment.
- Excellent communication skills and the genuine ability to listen and care about your customers. We do ask that you have basic mathematical skills but most importantly, you have superb attention to detail.
- Using your outstanding interpersonal skills to speak openly and confidently on the phone to customers.
- Able to build strong rapport and quickly build relationships with your colleagues.
- Eligible to work in the UK.
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive, and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values. A culture driven by our people, over 30,000 strong, serving our clients with customised solutions that will protect them and fuel their futures. - Company pension
- Gym membership
- Life insurance
- Private medical insurance, Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' 5 more days.
- Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
- Income protection, we'll cover up to 50% of your annual income, with options to top up.
- Health cash plan or Private medical insurance
- Fun, positive work culture
- Performance-based incentives, such as prizes, early finishes, extra holidays, awards and department events.
- Discounted gym membership, with over 3,000 gyms nationally
- Emergency back-up family care
- And many more…
Your Skills, Experience and Qualifications:
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age, and those with caring responsibilities.
We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of the team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.
We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative, and ultimately more profitable business.
Pulled from the full job description