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Customer Service Advisor

A D Williams

Customer Service Advisor

Salary Not Specified

A D Williams, Crooked Billet, Merton

  • Full time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 15 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 3f2a7759b50a42dcbb762569cd1689c2

Full Job Description

  • Liaising with and updating customers throughout the repair process

  • Courtesy car administration

  • Insurance Company Portals

  • Understanding how to handle all types of the Company claims processes and procedures - insurer/fleet/in-house/retail etc. as agreed within Insurer Service Level Agreements

  • To administer cash, credit card payments and banking

  • To arrange deliveries and collections of vehicle with the relevant paperwork in place

  • Filing and cleansing of systems and data

  • To ensure all the offices and customer facing areas are clean and tidy

  • To work together with recovery companies and loan car suppliers

  • To make sure Customer Service Level Agreements are adhered to

    Experience working in an Office environment (essential)

  • A strong customer focused background

  • Excellent organisational skills

  • Communication

  • Proficient user of MS Office including word, excel (essential)

  • Passionate about customer service

    Our Customer Service Advisors are the face of AD Williams, demonstrating our values and work principles.


    • We have exciting career opportunities from our apprenticeship programme through to our intention to promote from within wherever possible. We want to encourage passionate people to reach their potential in an enjoyable and supportive environment.

    We offer competitive remuneration packages, including, a health cashback plan, a salary sacrifice pension scheme, cycle to work scheme and a discount scheme covering restaurants, grocery shopping, days out and much more.