Customer Service Advisor - (Late Shift)

This is a fun and diverse role, ideal for a people person with a passion for delivering exceptional customer experiences. As the first point of contact for student residents, the Customer Service Advisor will provide outstanding customer service and foster a sense of community that makes Sandhills or Cotton House feel like home. This position will be based in Nottingham, United Kingdom and covers the late shift (12:30pm - 8.30pm).,

• Deliver an outstanding resident experience, welcoming residents and visitors warmly, ensuring they receive outstanding customer service and support throughout their stay


• Support the Building Manager with the running of the accommodation and resident experience in line with the tenancy cycle


• Organise and assist with the planning and delivery of social events that build community and enhance the resident experience


• Contribute to the lettings process by supporting open days, conducting viewings, assisting with tenancy agreements, and helping to achieve occupancy goals


• Monitor and address health and safety issues to ensure compliance with regulations and maintain a safe living environment


• Maintain accurate records in tenant and health & safety databases and provide administration support as directed


• Process maintenance requests, liaise with the maintenance team, and follow up to ensure issues are resolved promptly


• Handle the logging, storage, and distribution of parcels with accuracy and efficiency


• Handle complaints and rent arrears with empathy, ensuring resolutions are reached swiftly and satisfactorily


Occasional weekend and evening work may be required during key dates. These duties provide a framework for the role and should not be regarded as a definitive list. The sites you work at may change over time as the property portfolio and the business evolves.


• Excellent customer service skills with a passion for creating an outstanding customer experience


• Strong communication skills with the ability to communicate effectively through different mediums


• Good organisational skills with the ability to work autonomously and organise your own workload


• The ability to work under pressure, solve problems and remain calm in a crisis


• Attention to detail and accuracy


• Good IT skills and familiarity with databases and spreadsheets


• Positive attitude, proactive approach, and a team player


Requirements:

Education Level: High School,
• GCSE or equivalent (preferred)


Experience:

• customer service: 1 year (preferred)


Licence/Certification:

• Driving Licence (preferred)
  
  £23,700 - £25,138 a year - Permanent, Full-time