Customer Service Executive

As a Customer Service Executive, you will be the first point of contact for prospective and existing customers reaching out to us. Working as part of a small team, your role is critical in ensuring the businesses reputation is upheld and that our customer experience is top quality.

Your Duties

• Using a professional and friendly telephone manner to provide a warm welcome to prospective customers


• Working proactively and efficiently to enhance the customer relations process


• Dealing with all customer contact in a professional manner, taking ownership to ensure effective and timely resolution and supporting complaint resolution where issues arise


• Liaising with other departments of the business to ensure that the information you give customers is accurate and relevant


• Passing on customer insights & feedback to our Management Team to help us improve our overall service.


This role is full time, Monday - Friday, 9:00AM - 5:00PM

Key Tasks & Responsibilities

• Maintaining accurate and concise records of customer correspondence


• Answering incoming calls and either diverting as required or taking the appropriate action to handle the query.


• Using business knowledge along with initiative to handle queries and complaints independently, where possible


• Handling installation and post-sales queries with the support of the operations and installations teams
  
  At least 2 years' experience in a customer-facing role within a B2C organisation


• Excellent written and verbal communication skills and the ability to converse with customers confidently


• Experience in complaint handling


• Proficiency in computer programmes including CRM systems and Microsoft Office Suite (Word, Excel, PowerPoint). 'Salesforce' experience is not essential but highly advantageous.


• Ability to work with a sense of urgency in a fast-paced environment to ensure queries and complaints are resolved in a timely manner


• Pro-active and results orientated with focus and attention to detail., Customer service: 2 years (required)
  
  We are Kitchen Magic, a successful and respected name in the kitchen refurbishment industry. Trading for over 40 years, we pride ourselves on quality, innovation, and integrity. Due to continued growth, we now require a focused and driven Customer Service Executive with outstanding communication skills to join our Head Office team.
  
  £26,000 a year - Permanent, Full-time, Pulled from the full job description


• Casual dress


• Company events


• Company pension


• Free parking


• On-site parking, 28 days annual leave with every bank holiday off work


• Casual Dress Fridays


• 4:30 finish on Fridays


• Company Social Events


• Annual pay reviews


• Regular performance reviews for personal and professional development


We offer competitive pay, comprehensive training, and opportunities for career advancement. If you are a motivated individual with excellent communication skills and a passion for delivering exceptional customer service, we would love to hear from you. Apply today to join our dynamic team as a Customer Service Executive!

Job Types: Full-time, Permanent

Pay: £26,000.00 per year

Benefits:

• Company pension


• Free parking


• On-site parking


Schedule:

• Monday to Friday


• No weekends