Duty Manager
Imago Venues
Duty Manager
£26416
Imago Venues, Burton on the Wolds, Leicestershire
- Full time
- Permanent
- Remote working
Posted 1 week ago, 14 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: cc78b20ad4dc436eb6537979fbf1f1bc
Full Job Description
As a Duty Manager, you will lead and support on all day-to-day operations ensuring an exceptional level of service to our guests, identifying guest needs, and responding proactively to their concerns.
We are looking for an individual with excellent customer service skills and strong leadership skills, who can use their initiative to make decisions and work well under pressure. Together with your relevant experience in supervising a food & beverage or conference & events operation, you must have strong communication skills, with the ability to motivate and effectively communicate with both team members and guests.
Based at Loughborough University Campus, our brand portfolio includes:
- Burleigh Court Hotel and Conference Centre
- Holywell Park Day Conference Centre
- The Link Hotel
- The Elite Athlete Centre and Hotel
- Loughborough University Nursery
With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries. We achieve this by putting our guests at the heart of everything we do.
Beyond that, we're trying to make Imago Venues a fabulous place to work. We care about our people and we're kind to each other. We're ambitious, ethical, sustainable and, most importantly, we're accountable.
Position: Full time (guaranteed minimum 30 hours per week) working 5 over 7 days
Rate of pay - £12.70 per hour.
Benefits: 25 days annual leave plus bank holidays, paid leave day for your birthday, free access to on-site gym facilities at Burleigh Springs, free meal on shift, free car parking & enrolment into company pension scheme.
We currently have a great opportunity for an enthusiastic, friendly, and highly motivated individual who enjoys working in a fast-paced environment to join our team at The Link Hotel.