ED Receptionist

As Receptionist in the Emergency Department, you'll be the first point of contact for patients and visitors, and will take charge of collecting patient information, processing paperwork, whilst providing a friendly and welcoming service to all.
You'll provide administrative support to facilitate the patient's progress through the hospital system and help maintain the most up to date patient records.
As well as general reception duties, the role has many different parts to it and will include supporting clinical members of staff within ED. No two days are the same!
This is an exciting and challenging role that comes with lots of opportunities to really make a difference to the patient experience. If you are organised and thrive in a busy and dynamic role, this could be the job for you.
Please note that this position will entail working a variety of shifts which will involve nights, early starts, evening and weekends, so a reliable and flexible approach is required. Flexibility to work additional shifts as and when required would be advantageous.
In your supporting statement please answer the below question:
Which of our values do you relate most to and why?, 1. To undertake reception duties for the department including accurately booking patients into the electronic system and responding to enquiries ensuring confidentiality is maintained at all times.
2. Adhere to local policies and procedures.
3. Communicate in the appropriate manner with members of the public and staff, taking into account any communication difficulties ie. hard of hearing, non-English speaking Nationals.
4. Answering telephone enquiries and transferring calls within department or other departments.
5. Maintain the alphabetical filing system.
6. Ensure all patient referrals are processed efficiently
7. Deal tactfully, sensitively and with empathy with all patients and relatives attending the department.
8. Work as part of a team within the Emergency Department.
9. To attend training courses as required by the departmental manager.
10. Use of computer systems where appropriate, including establishing a database, e-mail system,
the Internet and intranet and other office systems.
Please read full JD and PS for all duties, 1. To undertake reception duties for the department including accurately booking patients into the electronic system and responding to enquiries ensuring confidentiality is maintained at all times.
2. Adhere to local policies and procedures.
3. Communicate in the appropriate manner with members of the public and staff, taking into account any communication difficulties ie. hard of hearing, non-English speaking Nationals.
4. Answering telephone enquiries and transferring calls within department or other departments.
5. Maintain the alphabetical filing system.
6. Ensure all patient referrals are processed efficiently
7. Deal tactfully, sensitively and with empathy with all patients and relatives attending the department.
8. Work as part of a team within the Emergency Department.
9. To attend training courses as required by the departmental manager.
10. The postholder will be required to book transport home under the direction of the doctor or nurse in charge of the patient or by the nurse-in-charge. The postholder is required to keep the nurse-in-charge informed of all transport booking arrangements made.
11. Use of computer systems where appropriate, including establishing a database, e-mail system, the Internet and intranet and other office systems.
12. Communicate with all levels of hospital staff, outside agencies and members of the public in a professional and effective manner.
13. The post holder will ensure hospital notes are acquired when requested for patients attending ED.
14. To carry out specific clerical and administrative duties as requested by clinical staff and line managers.
15. To assist in the care of clients as requested e.g. escort patients to areas within the dept if appropriate.
16. To follow procedures for the registration of patients.
17. To ensure all patient data items are accurately recorded and updated taking into account national and local minimum data requirements.
18. To operate office and computing equipment, keep it in good order and report faults to appropriate person.
Other duties:
1. Communicate with all levels of hospital staff, outside agencies and members of the public in a professional and effective manner.
2. To carry out specific clerical and administrative duties as requested by clinical staff and line managers.
3. To undertake reception duties ensuring confidentiality is maintained at all times and that local policies and procedures are maintained as regards the release of information to Police and Press in particular.
4. To follow procedures for the registration of new patients following good practice guidelines
5. To ensure all patient data items are accurately recorded and updated taking into account national and local minimum data requirements.
6. To operate office and computing equipment, keep it in good order and report faults to appropriate person.
7. The post holder will be expected to maintain and develop their skills in accordance with the needs of the post and the Directorate.
8. Any other duties that may be necessary within the scope and remit of the grading of the post.
9. Use of computer systems where appropriate, including establishing a database, e-mail system, the Internet and intranet and other office systems, Applications will be transferred to TRAC system, by completing an application your are giving authorisation for the transfer of your data.
Correspondence regarding your application will be sent to you via a TRAC system account.
Please submit your application as soon as possible; due to the high volumes of applications we receive and we reserve the right to close any adverts before the closing date once we have received sufficient applications.
We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
We welcome applications from members of our black and minority ethnic (BME) communities, especially in relation to senior posts within at KGH.
Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.
Appointments will be made on merit.
In submitting an application form, you authorise Kettering General Hospital (KGH) NHS Foundation Trust to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process. Including factual reference, occupational health clearance and statutory and mandatory training record.
If you need to have a Disclosure Barring Service (DBS) check, as a requirement of the role, you will be required to repay the cost of obtaining a DBS check (£50) and this amount will be reclaimed from your first salary. From 1st February 2019 all new starters to the Trust are required to join the DBS update service as per Trust DBS Re-checking Policy which has an annual cost of £13. New employees who do not join the update service will be required to pay £50 for a new DBS check in 3 years time.
Please note that news starters with KGH are subject to a six month probationary period.
Please ensure that the information you provide on your application form is correct, accurate and that nothing has been omitted. Any information that is stated in your application form in relation to qualifications/training courses/work/education experience/references must be able to be evidenced. Failure to do so may result if your offer being withdrawn.
"Safeguarding is everyone's business. KGH considers Safeguarding a priority amongst its citizen's and a key value for all employed to the service."
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.