General Manager - Operations

We are seeking a highly motivated and experienced General Manager to oversee the operations of a successful Cotswold wedding venue. The ideal candidate will have a strong background in the hospitality industry, with a focus on excellent customer service. As the General Manager, you will be responsible for ensuring the smooth running of all aspects of the business, including supervising staff, maintaining food safety standards, and providing exceptional customer service, Manage and supervise staff, providing guidance and support as needed
- Maintain high standards of food safety and hygiene, ensuring compliance with all relevant regulations
- Monitor inventory levels and order supplies as necessary
- Develop and implement strategies to drive sales and increase profitability
- Create and maintain positive relationships with customers, addressing any concerns or issues promptly
- Conduct regular performance evaluations for staff members
- Ensure compliance with company policies and procedures
- Handle any escalated customer complaints or issues in a professional manner

Previous experience in a leadership role within the hospitality industry, preferably in an events venue, restaurant or hotel setting

- Budget responsibility and analysing financial results to identify improvement opportunities

- Extensive weddings and events experience
- Proven track record of successfully managing a team and achieving business objectives
- Excellent communication and interpersonal skills
- Ability to work under pressure and handle multiple tasks simultaneously
- Strong problem-solving skills and attention to detail

4.5 out of 5
Shipston on Stour
£40,000 - £45,000 a year - Full-time