IT Support Specialist Apprentice SPYROSOFT LTD

Your role will include a prompt resolution of software and hardware issues, effective communication, and continuous improvement of support processes. You'll play a pivotal role in delivering high quality technical assistance to our employees. Your responsibilities will encompass a broad spectrum of tasks, including equipment setup, software installation, and resolving software and hardware issues. You'll be the frontline responder for all IT-related queries, ensuring smooth operations across the organization. Role Responsibilities

• Provide 1st and 2nd Line Support, addressing user complaints, information queries, and technical issues promptly and efficiently Collaborate with Service Desk colleagues to enhance First Time Fix rates Coordinate with Infrastructure colleagues to escalate and resolve 2nd/3rd line incidents Utilise Jira as our company-wide ticketing system for efficient issue tracking Troubleshoot desktop and laptop hardware issues, both on-site and remotely

Support the full suite of Microsoft desktop products, including Office 365
• Engage with other Microsoft products, such as Active Directory Facilitate user onboarding and offboarding processes. Role is offer based with the potential to work on a hybrid remote basis once able to support colleagues remotely., Information Communications Technician - Level 3 Apprenticeship Standard https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1 Functional skills up to level 2 as required to include English and Maths.
  
  Administrative skills, Attention to detail, Communication skills, IT Skils, Logical, Non judgemental, Number skills, Organisation skills, Patience, Problem solving skills, Team working, GCSE or equivalent 4 GCSEs including Maths and English (Grade 4 or above) Essential
  
  We navigate our clients through digital transformation with IT strategies and bespoke software solutions tailored to specific business challenges. Thanks to our deep technical expertise and industry-specific knowledge, we position our clients at the forefront of innovation. This unique approach enabled us to become one of the fastest growing technology companies in Europe, according to the Financial Times.
  
  You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:


• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience