Landlord Services Manager

Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.

This is an exciting opportunity for an experienced Housing Management Professional to join our Housing Services team. We are currently recruiting to the role of Landlord Services Manager. We are looking for a confident, people-focused individual who is passionate about delivering housing services to our tenants.

You will bring your knowledge and experience of managing a housing team with a focus on anti-social behaviour and all other forms of tenancy and estate management, including the collection of rent arrears, tenant support and tenant engagement. You will work closely with the Assistant Director - Social Housing & Community Safety, to develop the service through improved policies and processes whilst helping to support and achieve the Council's objectives and to ensure we are complaint with the Regulator of Social Housing requirements.

You will lead and develop a team of officers to provide a professional housing management service which strives to promote service excellence in addition to developing individual and team potential.

You will participate in or lead project work to improve service delivery and will monitor performance to ensure that staff are meeting their objectives and that work is being prioritised accordingly.

You must have sound knowledge and understanding or current legislation and good practice and remain up to date and be aware of relevant changes in legislation, case law, criminal justice, statutory guidance and policy.

We are seeking a proactive and committed individual with strong interpersonal skills. This is a busy and varied role, so you must be able to adapt to a fast-paced working environment. Experience of managing teams is essential.

You need to be flexible, proactive and enthusiastic and have great communication and influencing skills., This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance and childcare vouchers., Nuneaton and Bedworth Borough Council is a small authority with BIG values.

We take pride in serving the residents of our borough and look to provide value for money services.

We aim to work to the best of our abilities with honesty, integrity and place particular importance on working together.

Why join us?......

Situated in the heart of England, Nuneaton and Bedworth shares excellent rail and motorway links to the rest of the country.

We offer a wide range of job opportunities from refuse and cleansing roles, which directly serve our local community, to behind the scenes administrative roles; providing essential support to our front line professionals.

Our I.T equipment is tailored to job roles, to allow for agile working. 80% of our workforce enjoy the flexibility of working from home or in the office allowing them to achieve a greater work life balance.

What we will offer in return…..

A wide range of benefits including competitive salaries that are based on our competency framework and paid according to the scoring of the job profile, to ensure that all roles performing the same duties are paid equally.

A generous annual leave entitlement. Our employees receive 25 days annual leave, rising to 30 days after 5 years continuous service. Plus all bank holidays.

A wide range of learning and development opportunities. We recognise our employees as a valuable resource and are therefore committed to the investment of time and financial resources to support the learning and development of our workforce. We offer a wide range of learning prospects, which to name a few include: In-house training sessions, E-learning modules, Leadership and management development programmes and a Post Entry Training scheme

Access to the Local Government Pension Scheme (LGPS), which provides a secure future income, independent of share prices and stock market fluctuations. To help your pension grow, the Council meets the balance of the cost of providing your benefits into the LGPS.

Health and Wellbeing initiatives- our in-house Sports Development Team operate regular work place challenges, health checks and MOT's. Employees also receive discounted gym and leisure membership.

Wider Wallets - all our employees gain access to offers and permanent discounts to everyday savings, ranging from discounts on high street stores to offers on days outs.

Travel, car allowances and schemes - mileage allowances are paid for using cars/cycles for Council business. In addition, Level 1 car users are provided with a car park pass. We also operate a Cycle salary sacrifice scheme.

Work-life balance -. We have a number of initiatives in place to support flexible working including, a job-sharing policy, career break scheme, flexible working policy, flexitime scheme, parental leave scheme, time off for dependants, maternity support leave and agile working.

Armed Force Covenant - We are proud signatories of the Armed Force Covenant and actively work to ensure that we continue to deliver on our commitment as stated in the Covenant. We were recently awarded the Armed Forces Employer Recognition Scheme Gold Award. We have a range of internal processes and policies to support our Armed Forces Communities.

What we look for…….

We seek candidates that can adapt to change and welcome new challenges. We look for those that share our values and take pride in what they do.