OOH Helpdesk Lead
CBRE, Inc.
OOH Helpdesk Lead
Salary Not Specified
CBRE, Inc., Slaid Hill, Leeds
- Part time
- Permanent
- Onsite working
Posted 3 weeks ago, 15 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: dd563282ac554f119fded47d391dc334
Full Job Description
As a CBRE Customer Service Senior Coordinator, you will provide high-level information and resolve complex day-to-day and escalated issues in response to inquiries about products and services.
This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.
What You'll Do:
- Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary.
- Generate, distribute, and follow up on service request work orders for completion.
- Schedule meetings and coordinate coordination as needed.
- Update company systems, customer service databases, and spreadsheets.
- Contact customers for updated information, as necessary.
- Gather and evaluate data for various ad hoc reports.
- Provide technical guidance and training to coordinators.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge.
- Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
- Impact team through the quality of the services or information provided.
- Evaluate and select solutions from established options.
- Follow standardized procedures and practices and receive regular but moderate supervision and guidance.
High School Diploma or GED with 2-3 years of job-related experience. - An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
- Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
- Ability to explain detailed and complicated information within the team in a clear and concise manner.
- Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Strong organizational skills with a robust inquisitive mindset.
- General math skills. Ability to calculate advanced figures such as percentages, discounts, and markups. or complicated information within the team.