Patient Care Co-Ordinator

To provide initial support to patients through a robust assessment process before making a decision based on gathered evidence to refer to an appropriate professional.

Responsible for inputting accurate core data onto patient record data system, providing advice and signposting to professionals, partner agencies, families, carers and service users. Ensuring a timely and efficient turnaround of appointments

Responsible for coordinating assigning sent by GP's, ensuring adequate capacity in line with service demand and protocols and pathways within the practice.

To carry out all duties in a professional manner and adhere to all Readesmoor's protocols, policies and guidelines at all times

Key duties and responsibilities:

· To work closely and alongside the GP/Clinicians

· Prioritising the GPs workload

· Continuous monitoring of GP lists

· To have excellent communication skills, with the ability to communicate in writing and verbally to a wide range of providers and users of the services, including patients; carers; voluntary; social; primary and secondary care providers

· Checking of daily appointments available and who

· Booking of all LD/MH/dementia reviews

· Regular communication with patients including telephone calls, letters, and texting, to confirm appointments and respond to ad hoc queries

· To be responsible for own performance management through self-management, delivery of goals and tasks set, delivery of contractual requirements and reporting progress

· To collaboratively develop, implement and support effective and flexible systems and structures that are responsive to the needs of service users with different levels of risk, complexity and strengths

· Attend MDT / MH / vulnerable patients / safeguarding meetings

· Reviewing high risk 'red' patients / frail patients

· Help with complaints management

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect staff will respect their privacy and act appropriately.


• In the performance of the duties outlined in this Job Description, the pos-holder may have access to confidential information relating to patients and their careers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.


• Information relating to patients, carers, colleagues and other healthcare workers or the business of the practice may only be divulged to authorized persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.


Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & safety Policy, to include:

• Identifying the risks involves in work activities and undertaking such activities in away that manages those risks


• Making effective use of training to update knowledge and skills


• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way free from hazards.


• Reporting potential risks identified


Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include:

• Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.


• Respecting the privacy, dignity, needs and believes of patients, carers and colleagues.


• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings and rights.


Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.


• Taking responsibilities for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.


Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk


• Assess own performance and take accountability for own actions, either directly or under supervision.


• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.


• Work effectively with individuals in other agencies to meeting patients needs


• Effectively manage own time, workload and resources.


Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members


• Communicate effectives with patients and carers


• Recognise people's needs for alterative methods of communication and respond accordingly.


Contribution to the Implementation of Services

The post-holder will:

• Apply practice policies, standards and guidance


• Discuss with other members of the team how the policies, standards and guidelines will affect own work


• Participate in audit where appropriate


NB: This job description outlines the key duties that are expected of you within the role of Care Co-Ordinator, although is not an exhaustive list. It may be amended in line with experience, business requirements and as a result of any future organisational change.

You may be required to perform other duties from time to time to meet the needs of patients and the practice.


• providing care: 2 years (preferred)