Payment Processing Officer

We are currently looking for a Payment Processing Officer who will be responsible for the recording and processing of payments and receipts and investigating balance discrepancies. The job holder will be responsible for the integrity of data produced for use by internal & external customers adhering to strict controls and SLA's, providing support and effective communication to all areas of the business when required.

After an initial 8 week training period on site (PR1 1AF) we will be able to get you set up working remotely, if you wish.,

• Ensure that all client and internal SLA's are adhered to and met. ·


• Liaise with 3rd parties including Debt Management Companies and Banks.


• Build and maintain proactive relationships with colleagues, clients and relevant internal Operations departments.


• Identify and communicate problems and issues to the appropriate internal personnel.


• Be pro-active in identifying opportunities to enhance the client experience including streamlining processes where possible.


• Provide guidance coaching and mentoring to colleagues where appropriate


• Complete ad-hoc requests from the Business Support Manager and management team
  
  The below skills will be an advantage but full training will be provided to provide you with the skills and knowledge you need to be successful.


• Experience in a business support environment


• Building and maintaining relationships at all levels, with clients and staff


• Excellent numeracy and literacy skills


• Proficient PC user with excellent MS Office software knowledge


• Self motivated and ability to work under pressure
  
  NCO Europe is a leading Financial and Customer Care outsourcing partner. We have trained multi-lingual staff using cutting-edge technologies to ensure our customers receive the best possible outcome.


We offer our clients bespoke outsourcing services tailored to their specific geographical, regulatory, and customer service requirements.

Our Offices are based in the heart of Preston City Centre close to all transport links and once you are competent in your role you will qualify for Flexible Working between Home & Office.

£20,000 - £21,000 a year - Permanent, Full-time, Pulled from the full job description

• Casual dress


• Company events


• Employee discount


• Free or subsidised travel


• Free parking


• On-site parking


• Referral programme, Here at NCO Europe, we offer many exciting benefits:


• Daytime Shifts


• No weekend work


• We offer working from home once fully competent


• Job security - our contracts are permanent


• Exciting additional performance incentives


• Membership to PerkBox for ALL employees to gain access to nationwide benefits such as discounts at restaurants, supermarkets, health clubs, online retail outlets, and much more


• 28 days paid holiday per year (Pro Rata) (including Bank Holidays) with an additional day's holiday for each completed year of employment


• Superb progression opportunities throughout the company


• Subsidised bus passes


• Volunteer opportunities


• Apprenticeship opportunities


• Training & Development


• Employee Awards


• Employee Assistance Programme, Job Types: Full-time, Permanent


Pay: £20,000.00-£21,000.00 per year

Benefits:

• Casual dress


• Company events


• Employee discount


• Free or subsidised travel


• Free parking


• On-site parking


• Referral programme


Schedule:

• 8 hour shift


• Day shift


• Monday to Friday


• No weekends