Pension Administrator

We're NFP and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America. It's a time of rapid growth for the European arm of the business, so we need someone to join us to act as a main point of contact for your allocated. As a Pension Administrator you will work with Consultants and Senior Team Members to oversee implementations, remedial and audit work., To oversee and retain a bank of clients, undertaking all duties expected of a Pension Administrator
Support the day-to-day workloads of the team including inbox enquires
Support the Team Leader in the training and development of peers by monitoring the utilisation of inform+equip, and other systems and processes.
Provide information, demonstrations and general support and coaching when requested
Ensure that client files are kept accurate and up to date
Ensure that all client history (at both employer and employee level) is fully documented
Keep updated of developments and remain current with the industry, specifically changes; in legislation, competitors and clients
Support the department in the implementation of new clients and new business for existing clients ensuring these are run efficiently in the relevant service type
Responsibility for the administration of clients' group pensions:
Comprehensive data validation exercises
Completing auto-enrolment assessments including Declaration of Compliance
Producing and reconciling payroll deduction schedules
Liaising between pension provider, The Pensions Regulator and employer/employee and client advisers
Answering employer/employee queries
Maintaining records and complying with regular audits
Processing lost clients using the Standard Operating Procedure.
To arrange and conduct conference calls and meetings with clients as required
To book client/employee calls with Consultants / Wealth Management Team as required
Demonstrate commercial awareness ensuring the team are using Service Level Agreements and Additional Value Forms suitably, highlighting opportunities for additional sales.
Person specification

Experience in a Customer Services role
Knowledge and experience of Pensions Administration is desirable
Experience with Excel, MS Teams and Outlook is necessary

Education and experience:
Focused on continuous improvement and developing standards
Well organised and detail oriented individual
Excellent interpersonal and business communication skills
One team company mindset with client always at the centre of the process
Willingness to support the wider business with client delivery
Leads by example with a can do attitude

We may be a global business, but our culture is united and truly collaborative. We strive to adopt a genuinely flexible approach to working, and we have the technology to make it as easy as possible for our people around the world to connect to one another, and to be productive in and out of the office.

We want everyone to bring their best selves to work each day, so we have a relaxed and casual office environment, plus great employee benefits and socials. Joining NFP means you'll get plenty of opportunities to invest in your career and personal development.

Attractions - NFP
We pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote working
Our PeopleFirst culture means our people work in a flexible and autonomous way and have the freedom and expertise to deliver outstanding service to clients in the way that they know-how.
We build partnerships with organisations that can complement our client offering and we invest in new technology to deliver innovative solutions in our given markets.
We focus on making sure that people can bring their best selves to work every day; and that they are placing as much importance on family and community as they do their valuable work.
Our diversity and inclusion initiatives and charity work form a large part of this. NFP has an Executive Board member who is dedicated to diversity and inclusion, and has a D&I Board made up of individuals from across our entire business.