Repair Management Advisor
VMS Ltd
Repair Management Advisor
£23800
VMS Ltd, Shotton, Sir y Fflint - Flintshire
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 13 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: b39997ce8f7342708b07a7f072a5543f
Full Job Description
- To take incoming calls from our customers in a timely manner
- Manage vehicle defects through the repair process, recording and updating all necessary information and systems
- Ensuring our customers are updated throughout the repair process maintaining a professional manner at all times
- Deal with ongoing vehicle repairs and updating all relevant systems correctly
- Manage all vehicle repairs via telephone and email
- To co-ordinate and escalate repair times with the Team Leader/Operations Manager
- Ensure all daily workload is completed
- Additional Ad-Hoc roles as required by the business.
Self-Motivated and strive to be the best and succeed in all you do - service level targets inspire you - A natural communicator, building rapport with our customers to fully understand their needs
- Fast learner and inquisitive
- Passionate about helping others - be it customers or colleagues
- Excellent communication skills, both written and verbal
- Able to deal with ambiguity and change whilst maintaining the tenacity and perseverance required to achieve the required objectives
- Adhere to agreed priorities, procedures and processes
- Able to work to challenging deadlines
- Strong customer focus and service skills
- Team player
- Evidence of your right to work in the UK, in the form of: Passport or Birth Certificate and National Insurance Number on an official document.
- Proof of Address x 2
- Driving licence/CPC card/Digi card (for driving roles only)
VMS (Fleet Management) Ltd is part of the fast growing VMS Automotive Group offering a range of services comprising of Contract Hire & Fleet Management, Accident Management as well as offering Maintenance Services from our inhouse workshops and a leading provider of transport refrigeration systems, air conditioning solutions and converting panel vans into commercial, refrigerated vehicles. VMS Automotive operate nationwide with workshops and vehicle hire sites throughout the UK with our Head Office based in Stevenage and our Operations centre based in Bury St Edmunds. - Employee discount
- Referral programme, Hours: 40 hours per week, Monday to Friday, 08.30am - 5.00pm
To be eligible as part of our recruitment process at the interview stage, you will need to provide:
We are now actively seeking a Repair Management Advisor to be part of our team covering the roles and responsibilities and join a company that continues to expand across the UK.
2.8 out of 5
Deeside CH5
£23,800 a year - Full-time, Pulled from the full job description
Benefits: 22 days per annum rising to 23/25 days on length of service plus usual bank holidays, Employee referral scheme offering £300 - £500 depending upon role, Discount on vehicle hire, Specsavers Eye Care Vouchers, Perkbox benefits and discounts with selected automotive companies.