Reservations Supervisor

We are looking for a Reservations Supervisor to assist in leading a team to manage all booking enquiries and communications for rooms, restaurants, spa and itineraries. Reporting to the Reservations Manager, you will ideally hold prior experience in systems such as Opera, Sevenrooms, Book4Time, Alliants and People Vine. You will confidently be a strong team trainer and tailor the communications to our language and tone. You will need to be forward thinking and positive, ready to explore new avenues to share knowledge, coach, and mentor the team and enable them to be the best they can be.

• A team orientated, positive, driven, organised and solution focused team leader.


• Experience in reservations within a luxury hotel or premium brand.


• Motivated by working within a fast-paced environment where no two days are the same.


• Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.


• Excellent communication skills and comfortable talking to colleagues, senior management and building relationships with our members and guests.


• Passionate about delivering exceptional guest experience with a great eye for detail.
  
  Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there's a kids' club for the little ones and a workspace.


As the countryside companion to Maison Estelle, the manor is also a 'hosted home', bringing people together that have plenty to say and nothing to prove.

Pulled from the full job description

• Company pension


• Employee discount, This role has a competitive salary attached to it; further information can be discussed through the recruitment process., Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:


• 20 days of annual leave, excluding bank holidays, increasing with length of service.


• Added protection of both our pension and life assurance schemes.


• Biannual company socials plus smaller social and sports groups.


• Colleague Forums and Sustainability Committees to help create The Estelle Way.


• Colleague spaces stocked with food, drinks and locally sourced coffee.


• Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.


• Uniform provided, cleaned and pressed.


• Onsite seamstresses to ensure your uniform is fitted and repaired.


• Exclusive staff rates and FB discounts across sister properties.


• Recommend-a-friend bonus scheme.


• Estelleversary and Birthday Wheel gifting for all employees.