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Restaurant Duty Manager / Supervisor

Proove West Didsbury

Restaurant Duty Manager / Supervisor

£31200

Proove West Didsbury, City Centre, Manchester

Full time
Permanent
Onsite working

Posted 1 week ago, 13 May | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 4b24b91891af462c9e86a11c69a91bca

Proove West Didsbury

Full Job Description

We are seeking a dedicated and experienced Restaurant Duty Manager to oversee our dining establishment. The ideal candidate will have a passion for the hospitality industry and possess strong leadership skills to ensure the smooth operation of the restaurant., Manage day-to-day operations of the restaurant
- Ensure high-quality food and excellent customer service
- Supervise staff and provide training as needed
- Maintain inventory levels and order supplies
- Handle customer inquiries and resolve any issues promptly
- Monitor compliance with health and safety regulations, The successful candidate will work with the General Manager and Front of House Team, in our West Didsbury branch, to prepare the restaurant for service and champion consistency of product, and service, in their absence. It is their duty to see that the restaurant and bar areas are fully prepared and maintained in line with company standards and to ultimately ensure that we EXCEED EXPECTATIONS ALWAYS!

Responsibilities are aligned with our 6 Proove Values, and include:

Exceed Expectations Always!

To meet all company standards in relation to quality, speed of service and hospitality.

To actively enhance to the overall guest experience through personal interaction with the guests.

To work with the General Manager in improving service and hospitality delivery based on customer and business reporting.

To make sure our 10 steps are delivered with passion, without exception to every table every time

To anticipate potential guest dissatisfaction and make attempts to resolve issues earlier.

To ensure every guest receives a warm welcome and a fond farewell.

To work with the General Manager in achieving retention targets through the engagement and development of the team.

To consider and positively impact the health & wellbeing of colleagues and team members.

To pro-actively inform the General Manager of under performers & high achievers within the team.

To work with the General Manager to ensure all new team members in the restaurant are trained using the company standard training tools.

To pass all relevant bar and floor training certification.

To pass all Health & safety and Food Safety training and testing.

To ensure and check back that all relevant training documents are included in the team members 'p' file.

To help maximise team performance through managing, engaging, encouraging and coaching team members.

To actively and positively encourage a feeling of collaboration in the restaurant

To promote a feeling of community within both your business but ultimately in Proove

To be accountable for decision making in the restaurant when managing the shift or opening the restaurant in the morning.

Be accountable for the restaurant in the absence of the General Manager or another Front of House (FOH) Manager.

To minimise misunderstandings by ensuring that all messages are communicated clearly and are understood by guests and colleagues.

To pro-actively inform the General Manager of under performers within the team.

To encourage a culture of transparency within your business

To undertake any other reasonable duties as requested.

To adhere to dress, equipment and personal hygiene standards at all times.

To attend work when required by checking the rota on a regular basis.

To adhere to Health & Safety, Fire, Food Safety and licensing regulations at all times.

To notify the manager on duty of any accidents.

To continuously improve the quality of the restaurant's operating standards

Previous experience in the restaurant industry, including bartending, cooking, or hospitality roles

Supervising experience: 1 year (preferred)

Restaurant management: 1 year (preferred)

Bar management: 1 year (preferred)

Hospitality: 1 year (preferred)

Customer service: 1 year (preferred)

Management: 1 year (preferred)

Driving Licence (preferred), Supervising experience: 1 year (preferred)

Restaurant management: 1 year (preferred)

Bar management: 1 year (preferred)

Hospitality: 1 year (preferred)

Customer service: 1 year (required)

Management: 1 year (preferred)

Driving Licence (preferred)

Pulled from the full job description

Company pension

Discounted or free food

Employee discount, Free Pizza after every shift

25% Discount for Friends & Family

Competitive hourly pay

The chance to develop your hospitality skills in a new, but reputable, close knit company!

Monday to Friday

Weekends

Company pension

Discounted or free food

Employee discount